• Communicated with clients via email and phone to provide information and/or organize events• Responsible for recruitment and training of staff for all events• Creating original content and planning social media strategy, regularly using Tailwind, Hootsuite and Canva to grow social presence • Maintaining a social media presence on various platforms (Instagram, Facebook, etc) for marketing and promotions• Taking photos at events • Networking and creating new partnerships… Show more • Communicated with clients via email and phone to provide information and/or organize events• Responsible for recruitment and training of staff for all events• Creating original content and planning social media strategy, regularly using Tailwind, Hootsuite and Canva to grow social presence • Maintaining a social media presence on various platforms (Instagram, Facebook, etc) for marketing and promotions• Taking photos at events • Networking and creating new partnerships with vendors within the industry• Taught drawing lessons and managed staff on site at eventswww.nudeto.com Show less

Interacting and building relationships with customers through various communication channels, including phone, live chat, and emailGoing above and beyond to ensure clients have a smooth onboarding journey, from start to finishEducating customers on Questrade’s trading platforms, products, and servicesInitiating and participating in strategic sales initiatives, both for the department and for my respective teamWorking closely with various departments including Trade Desk… Show more Interacting and building relationships with customers through various communication channels, including phone, live chat, and emailGoing above and beyond to ensure clients have a smooth onboarding journey, from start to finishEducating customers on Questrade’s trading platforms, products, and servicesInitiating and participating in strategic sales initiatives, both for the department and for my respective teamWorking closely with various departments including Trade Desk, Banking, Client Services, and LegalContacting on-hold clients to update KYC information Training and mentoring staff Show less

• Participating in the recruitment, training and management of regional Homestay Coordinators• Overseeing a team of Homestay Coordinators with all of their job functions including ongoing quality control, local marketing, host family recruitment and issue solving• Co-ordinating, facilitating, and monitoring all aspects of Homestay activity for all MLI departments requiring homestay services as well as direct students• Communicating with various partners, initiating and responding to… Show more • Participating in the recruitment, training and management of regional Homestay Coordinators• Overseeing a team of Homestay Coordinators with all of their job functions including ongoing quality control, local marketing, host family recruitment and issue solving• Co-ordinating, facilitating, and monitoring all aspects of Homestay activity for all MLI departments requiring homestay services as well as direct students• Communicating with various partners, initiating and responding to a high volume of inquiries, requests, and issues, in-person, by phone, social media, and email• Traveling to the homestay communities to liaise with Homestay Coordinators, families, students and third parties• Problem solving and mediating issues that escalate beyond the scope and capacity of the homestaycoordinator• Receiving and processing student and homestay applications, tracking/organizing incoming data and working with confidential information• Contributing to MLI social media and website and extensive and fast paced external and internal communication• Coordinating payments and invoicing, as needed Show less

Communicated sales and inventory inquires with clients via email and phone in English and FrenchCoordinated with internal and external resources to resolve client issuesResponsible for data and process validation on all salesRegular monitoring and creation of reports to provide up to date information to management

Led walking and driving city tours for grade 7 and 8 student groups in Ottawa, Quebec City and Montreal. Responsible for all aspects of tour management on the road.

Logistics of events and conferencesTranslation and editing of documents and articles (English/Russian)Interpreting at meetings (English/Russian)Wrote blog posts for internal website