• Leading the local branch and ensuring all employees buy into the company vision and business goals.• Managing the direction of the branch company by assisting and guiding all members of all Teams.• Representing the organization to any public sector.• Handling the recruitment and signing off offers of employment.• Overseeing all day-to-day strategic Operations of the Company across the region, with a special focus on driving growth of its tax automation.• Manage administrative functions to ensure smooth and efficient Operations of the organization. (HR, Accounting, Attendance, Adherence to Company policies).• Planning and implementing long term business strategies together with the headquarter Management of the Operations team to achieve the company’s objectives.• Setting the company branch budgets and forecasts alongside the headquarter finance VP.• Reporting quarter and annual Balance to the headquarter Management.• Financial Analyst with key role in Managing, Measuring and Supervising the entire Operations assignments.• Managing the entire Operations KPI's and performance metrics.• Hands on claims preparation/creation/verification and submission to Tax Authorities. VAT Refunds Management & Compliance• Working closely with Company VP/CEO on building the budget/planning for developing the local Operations activities.• Succession planning of all Teams, local & remote, to ensure all departments are managed continuously and easy tracking of progress.

• Participating to Kick-off Project meetings internal and external• Hosting Internal training on the business view/impact for new functionalities which were to be implemented on Client side as well as trainings on Clients visit tips and approach for the employees traveling onsite• Following with the Implementation Leaders and Development Teams on the ETA’s of the Projects Drops/Releases quality and content making sure the Project Plan is respected• Estimating the number of resources needed for Projects• Drafting Project Plans• Meeting Clients for business requiremets workshops• Writing Functional Designs detailing the user stories and solutions for R&D development• Defining Training approaches and guiding the trainers in reaching Client expectations• Creating Training Agendas and Training Plans • Traveling onsite for assisting/providing trainings/demos to Clients• Building professional relationships with Clients• Working with Implementation consultants from Romania,Israel,United States,United Kingdom for offering assistance in handling the issues reported by the Clients as well as assisting in preparing Delivery Maps • Reporting to the Superiors on monthly basis upon the state of the Projects, upcoming Milestones and any uncontrolled risks

• Risk Management Specialist –identifying the obstacles and analyzing their side effects for the Projects health• Acting like business adviser for the Implementation teams based in Romania,Israel and US• Preparing RCA (root cause analysis) Reports both internally and for Clients on Severity 1 issues • Analyzing the market trends and defining approaches for offering best implementation services• Creating Client Questionnaire for getting insights on Clients current business • Guiding the Implementation Teams throughout the stages of the Projects • Documenting the ‘’lesson learned’’ instances • Creating/Writing user guides/workbooks for the ClientsThe objective of this role was to support the R&D in the development of all Client functionalities,Implementation Teams in providing the best assistance to Client queries by making sure the business around the concept is clearly understood. The role has also provided timely, efficient and accurate management and communication support and advice to the Upper Management. •Gathering Client requirements and running analysis for providing the best solution.Writing functional designs for adopted solutions

• Leading the Implementation team consisting of members located in Romania, Israel and US.• Answer Customers questions, as well as question participants to obtain full understanding of what information is being requested.• Document all calls/issues with regards to Customers inquires accurately using Call Tracking System-FootPrints & SBM systems• Monitor Call Tracking for responses from administrative team so call returns are done in a timely fashion based on the SLA• Follow-up with the Customers within a 24-hour period in regards to the initial phone call or reported issue. Even if it is to just touch base and let the Customer know the issue is still being researched.• Knowledge of the product and analytical work based on Customer requirements- Gathering Customer requirements and providing solutions for meeting the business needs.• OnSite Trips to India-Mumbai and Bangalore, US-New York, Israel-Jerusalem and Tel AvivProvide quality customer service on every call/issue-good response time and high quality solutionsPromote good listening skills –meeting Customer business needs• Recognizing and managing assertive Customer calls and Troubleshooting the reported issues • Preparing Release Notes documents illustrating Fix descriptions followed by Test Scenarios • Meeting ETA’s and Preparing Delivery Plans based on Clients priority• Working with Jira- reporting,issues creation/management/dashboards

• Providing software quality control-verification and validation- including reviewing requirements documents, and software testing.• Preparing/Writing Testing Documents-Test Cases, based on Customer Business Workflow• Performing Sanity/E2E/Integration/Regression/Performance Testing for Version Release and Deliveries.• Creating Test Plans and allocating daily tasks based on priority and committed Client ETA’s• Strong Collaboration with R&D for Unit Tests and New Functionalities• Setting up Daily Scrum meetings • Preparing Testing Reports for Management & for Clients• Working with Jira -advance knowledge in creatig issues/reporting/dashboards/customizations