Elena T. Email & Phone Number

Austin, Tx, Us

Texas, United States

Texas, United States

Conducted meaningful conversations with English and Spanish-speaking customers to assess their banking needs, educate them on products and services, make recommendations, and obtain and process their information. Made outbound phone calls using generated customer and prospect lead lists and prior customer conversations to acquire new customer relationships and to expand existing customer relationships. Educated customers on emerging technology and digital solutions such as mobile, online, and ATM offerings. Provided a consistent optimal customer experience. Performed teller duties, including processing transactions, maintaining drawer limits appropriately, and balancing each day. Owned and resolved customer issues. Referred customers to an internal team of experts when complex financial goals and needs are recognized. Ensured safe and sound banking practices by adhering to all applicable laws and regulations.

Texas, United States

Worked in an adult day care center that provides service to adults with dementia and special needs. Managed one activity assistant and two university student interns. Researched, planned, and created the monthly activity calendar, which included fun, enriching, varied, and diverse activities. Coordinated with volunteers and donors for monthly activities. Lead activities such as exercise, sing-a-longs, dancing, reading the daily news aloud, generating group discussion, playing bingo, writing pen pal letters, playing games such as balloon volleyball and bean bag toss, and playing word games. Organized birthday and holiday celebrations. Had one-on-one time with members who were feeling sad, confused, or angry and re-directed their emotions to help them get back to a more stable state of mind. Cheerfully encouraged participation in activities. Adapted activities to meet the needs and interests of the members. Documented each member’s level of participation monthly.

Saint Louis, Missouri

Conducted meaningful conversations with English and Spanish-speaking customers to assess their banking needs, obtain and process their information, and make recommendations for appropriate products and services. Opened new deposit accounts, taught customers to use online and mobile banking, originated and closed consumer loans, handled fraud disputes, and performed account maintenance. Was able to easily adapt to banking technology advancements and new banking regulations on a continual basis. Sought out opportunities to connect customers with other line of business partners.

Fairmont City, Il

Assisted customers and employees while ensuring the smooth operation of the branch. Managed three employees of a fully bilingual branch. Coached new employees on how to provide excellent customer service. Opened new accounts, took loan applications, performed account maintenance for customers, handled fraud disputes, assisted customers with setting up online, mobile, and text banking. Taught financial literacy to adults and children. Initiated business calls with potential new customers. Maintained great professional relationships with customers by providing excellent customer service skills.

Collinsville, Illinois

Served as a personal banker, assisting both English and Spanish-speaking customers. Taught financial literacy classes in English and Spanish to children, teens, and adults. Served as co-captain for Regions@Work program. Consistently a top sales performer in the MO/IL/IA/West KY region.

Undergraduate Certificate, Human Resources Management, 4.0

Courses in program and grades earned: Managing and Leading in Business (A) Human Resource Management (A) Employee and Labor Relations (A).

Master Of Arts - Ma, Teaching English As A Second Language, 3.222

Practicum For Master'S Degree In Teaching English As A Second Language, Advanced-Level Spanish

Bachelor Of Arts, Spanish Language & Literature, Minor In Latin American History, Overall Gpa: 3.61, Major Gpa: 3.94 On A 4.0 Scale

Activities and Societies: Latino Awareness Student Organization, Midwest Association of Latin American StudiesBegan college in August.

Advanced-Level Spanish Course, Spanish Language And Literature, Superior

Study abroad experience in Salamanca, Spain

Advanced-Level Spanish Course, Spanish Language And Literature

Study abroad experience in Cuernavaca, Mexico