Implementation of multi-component communication center, including call center, CRM, virtual assistant, speech analytics, knowledge base, workforce management, reporting.

Product owner / Project director / Head of competence centerStrategy, concept and fast implementation of group CRM system for clients worldwideKey achivements:- In 3 months, launched the CRM system of an investment bank for 100% of client segments, companies, business units of international business.- Created a product catalog for management accounting purposes.- Automated sales and onboarding processes, eliminated double entry of information and use of е-mail, reduced request processing time by 50%- Reduced time of sales report preparation by 10 times- Provided data collection for management reporting purposes.

- New streams - development of corporate architecture, development of business architecture, according to the strategy of transforming the bank into a technological company and strengthening the dialogue between IT and business - Business architecture and tools development department (50 people) set up - methodologists and analysts, business architects, integrated product team, information and analysis group (Aris, Confluence, Jira) - 100% of conceptual architectures are managed in a digital form (Confluence, Aris), the approval time is reduced by 30% due to the process automation and involvement of approvers into documents creation process, paper usage is reduced by more than 90%- Agenda for the arch committee is reduced by 40% due to the delegation of authority to the Tribe level, decision making is accelerated by 50% - Award for the best corporate architecture in the Forrester EA Award 2018 contest - Functionality of business process (BP) design was rebuilt in a digital way and replicated to all Tribes and teams: simplified, unified objects and repositories, dashboards, new role (business architect of the functional block) - Unified tool for BP design and management is used by all departments (Strategy, Process Mant, Security, Functional and Business Blocks, Tribes, teams, totally 4300 unique users per year, it is planned to extend by involving all the approval parties) - Ecosystem companies are able to design end-to-end BPs using unified management objects (CJs, products, services, BPs, channels, organizational models, etc.) - The tool allows teams to calculate cost, optimize and emulate BPs without coding - Design is being integrated into the digital production process, PoC of a technological solution is carried out to link design, production, monitoring and management of processes - Online and offline trainings:, about 1400 people trained within the bank in a year and a half, replication is underway in the subsidiaries and the ecosystem

Department of project management and business processes is set up, streams of business analysis and project of the bank loyalty card launch is organized.Management of the project of a card launch with a partner bank (IT systems, processing): - collected requirements, defined project scope and described target business processes through workshops with top-managers and members of the Board - formed a project team on the sides of the bank and the partner bank (all business and IT departments) - developed an integrated project plan with details for each day and each employee - organized the development and testing of all IT systems - ensured the implementation of all IT systems, training for managers and employees

International certification for TOP-managersExclusive training programs and events for different industriesBusiness-simulation for training and collaborationGlobal Supply Chain Challenge 2016 - www.scm-competition.ru

Cooperation with banks’ business decision makers, identification of their business priorities, presentation of MS products and partner solutions addressing the business needsCoordination and development of partner ecosystem, actualization of products and services catalogueSupport banks in IT governance, project portfolio management, digital transformation and other initiatives, present new solutions, technologies and customer experience examples according to particular bank business strategy.

Front Office implementation for RCI bank, Russia (Renault-Nissan)

Full cycle of implementation of the Neoflex FrontOffice, product development and management, department management.

Technology integration, Core Banking implementation program.Full cycle: initiation, planning, budgeting and project management; negotiation and contract signing; formation of a team, managing resources and dependencies; interaction with stakeholders and Head Office; creating internal and project procedures; the gathering of business and technical requirements; infrastructure preparation, analysis and implementation. Analysis of the project portfolio of the Bank against strategies, resources and target architecture; alignment of the scope of work of the projects portfolio, technical solutions and project plans.

Project management, audit of IT departments and information systems, selection, design and implementation of complex information systems, including automated banking systems, customer relationship management (CRM) system, banking applications. Banks: Deutsche Bank Moscow, Toyota Bank, Home Credit and Finance Bank, Retail Lending Company

Core Banking System implementation for Toyota Bank Russia

Feasibility study for strategic solution of regulatory reporting implementation in Deutsche Bank Russia

Banking technologies department.Managing a subproject in the development and implementation of payment systems. Project management for the development of a unified platform for remote service channels (Alfa-Mobile, Alfa-Click, Client Support Center, etc). Planning and management of the full software development life cycle: analysis, formalization and alignment of business requirements, preparation of functional system description, and operational and technological solutions, test management, preparation of internal instructions, release management, system operation and maintenance.