Increased dispatch efficiency through optimizing configuration; developing real-time alerts, training materials, and dashboards; and standardizing processes for a 1200 driver fleet delivering Just-In-Time auto parts to Ford, GM, and StellantisDeveloped automated planning tools eliminating hours of repetitive labor per fleet manager during the critical end of the week planning process and increasing driver satisfaction through encouraging consistent schedulesIncreased visibility… Show more Increased dispatch efficiency through optimizing configuration; developing real-time alerts, training materials, and dashboards; and standardizing processes for a 1200 driver fleet delivering Just-In-Time auto parts to Ford, GM, and StellantisDeveloped automated planning tools eliminating hours of repetitive labor per fleet manager during the critical end of the week planning process and increasing driver satisfaction through encouraging consistent schedulesIncreased visibility of freight, drivers, and assets through developing SSRS reports, web portals, and integrations with third-party systems such as Freight Verify, MacroPoint, and FourKitesReduced service failures and wasted miles through the creation of a telematic based mispull detection systemAutomated billing process and increased capture of delivery detention saving 40 weekly hours, increasing detention revenue while reducing actual detention by creating a financial incentive for customers to increase efficiencyManaged TMS conversion, operations training, and standardization during two successful acquisitionsOversaw development of driver performance tracking and load confirmation systemsProduced a wide variety of ad-hoc operational and financial reports for executives and operational managers Show less

Provided business development services to West Michigan based ag-tech businesses directly and in coordination with third-party service providers Negotiated and finalized two engagement agreementsPrepared research on strategic issues enabling entrepreneurs to make informed decisions

Increased proposal win ratio through the creation, formation, and implementation of a specialized Business Development Unit resulting in more than $2,000,000 of new businessImplemented CRM and pipeline management tools while effectively managing the full B2B sales cycle for both new and existing clientsDeveloped business relations and scouted for new projects via numerous international conferences, sponsorships, presentations, and networking eventsManaged full project… Show more Increased proposal win ratio through the creation, formation, and implementation of a specialized Business Development Unit resulting in more than $2,000,000 of new businessImplemented CRM and pipeline management tools while effectively managing the full B2B sales cycle for both new and existing clientsDeveloped business relations and scouted for new projects via numerous international conferences, sponsorships, presentations, and networking eventsManaged full project lifecycle from prospecting, proposal drafting, contracting, staffing, and implementing development finance projects including a highly intensive data collection project involving 25 multi-national team members, 600 face-to-face interviews with C-level bank executives, 32 countries of operation, $1,000,000 budget, and 130,000 bank branch locations mapped on-time and within budgetAdvocated for and lead the successful implementation of Dropbox, Google Apps, Insightly CRM, and CATS Application Processing SystemIncreased understanding and development of microfinance markets in Armenia, Azerbaijan, Bosnia, Egypt, Georgia, Kyrgyzstan and Moldova through conducting microfinance impact, supply, and demand studies financed by EBRD, EFSE, IFC, KfW, OeEB, and World BankDirectly and indirectly supervised, mentored, and coached regional office’s 20 staff Show less

Successfully developed an extensive network of sales prospects through direct contacts developed through conferences, networking, personal relationships and online marketingDelivered effective and engaging product demos both in-person and via remote presentation while providing technical answers to eliminate current “pain points”Managed post-sale implementation and coordinated with the technical teams to adjust and configure the software as requiredDeveloped a detailed… Show more Successfully developed an extensive network of sales prospects through direct contacts developed through conferences, networking, personal relationships and online marketingDelivered effective and engaging product demos both in-person and via remote presentation while providing technical answers to eliminate current “pain points”Managed post-sale implementation and coordinated with the technical teams to adjust and configure the software as requiredDeveloped a detailed marketing strategy and business plan for Eastern Europe and Central Asia Show less

Increased the capacity of local NGO and microenterprises through development of a small business consulting centerEmpowered and taught village youth, teachers, doctors, and mayor’s office to effectively use computers and internetFacilitated community involvement through the successful creation of village TV station, cleanup days, and websiteCreated online collaboration tools for Peace Corps Volunteers to share experiences and documents Chosen by fellow volunteers… Show more Increased the capacity of local NGO and microenterprises through development of a small business consulting centerEmpowered and taught village youth, teachers, doctors, and mayor’s office to effectively use computers and internetFacilitated community involvement through the successful creation of village TV station, cleanup days, and websiteCreated online collaboration tools for Peace Corps Volunteers to share experiences and documents Chosen by fellow volunteers as representative to the Volunteer Advisory Committee and reporting to the country director Show less

Effectively eliminated an extensive backlog of content changes to website through designing, developing, and implementing content management system and training 140 content managers to maintain thousands of pagesManaged university portal and oversaw a large migration to a new platform allowing easier web browser access resulting in it becoming “the” source of information for students, staff, and facultyMinimized impact of technology problems for 2000 staff, faculty, and students… Show more Effectively eliminated an extensive backlog of content changes to website through designing, developing, and implementing content management system and training 140 content managers to maintain thousands of pagesManaged university portal and oversaw a large migration to a new platform allowing easier web browser access resulting in it becoming “the” source of information for students, staff, and facultyMinimized impact of technology problems for 2000 staff, faculty, and students through friendly and effective support by phone, e-mail, and in-personResolved technical problems and coordinated warranty repairs with outside service providersIncreased the quality of service delivered through implementation of Wireless Access Point tracking, photo directory, and asset tracking database Show less