Eleni Ioannides Thomas, Cpcu, Ains Email & Phone Number

Texas, United States

• Negotiates with contractors on behalf of the policyholder in order to come to an agreement to restore the policyholder to a pre-loss condition• Explains policy language and coverage to policyholders• Create and reconcile estimates using technology such as CX Live, Connect Explorer, Eagleview, photos, and other technology to expedite claim handling for the insured

• Demonstrates leadership by training new members of the department• Entrusted by management to assist peers with handling complex claims and completing customer service recoveries• Maintains a Year to Date Average Scheduled Adherence of 93.99% with a company goal of at least 85%

• Guided new representatives in training• Mentored representatives on my team to help lower their wrap time• Reached a Year to Date Average Wrap Time of 0:22 with a company goal of 0:33

• Achieved company’s return percentage of below 10% with 9.19% • Exceed company’s 30% conversation rate goal with a Year to Date of 34%• Provide excellence customer service following company policy

• Decreased inventory costs by 5% by implanting new preparatory manners • Increased customer-satisfaction by 8% by establishing new cleaning techniques • Interacting with clients with professionalism

• Decreased time to process orders by forming a new process • Collaborate with coworkers • Maintain a clean and organized work space

Bachelor'S Degree, Business Administration

Associate Of Arts - Aa

Certification Of Criminal Justice, Criminal Justice And Corrections