Senior Account Manager
Current- Identify key customers and set approach strategies- Develop strong and long-term relationships with existing, new and prospective key clients, acting as the liaison between clients and the teams involved- Monitor the performance of the sales team. Supervise the account executives and representatives team and ensure deadlines are met- Address key customer's needs, issues and queries and handle complaints quickly and effectively- Negotiate contracts and close agreements- Support sales team and clients with new features and product launches- Evaluate market characteristics and trends, set strategic approaches, prepare reports and present them to the management - Work on client feedback to improve customer experience - Researching in detail about the competitors' products and prices - Adhering to all the rules and regulations of the company
