Pleasure to have you on my Linkedin!I'm a Customer Experience professional driven by transforming business improving customer engagement, delivering value to customers and profitable business growth. My background was in engineering with a specialization in marketing and throughout my journey I gained skills in the areas of sales, customer experience, customer loyalty, marketing, digital transformation, projects and innovation, as well as managing different teams, which drove great positive transformations environments and value creation for stakeholders.With more than 15 years of experience in multinationals such as JBS, Bunge and WestRock, in commercial areas, marketing and customer experience.I am responsible and versatile and successfully manage internal teams and projects with consultants, from small projects to Capex of more than 1 billion. I have a fierce passion for the customer, with an impressive track record of strategically leading with a customer-centric mindset in a collaborative way to deliver high-performance experiences, SLA's and results, bringing high value to customers, making them loyal and driving exponential business growth.SUMMARY OF QUALIFICATIONS • Leadership in projects aimed at Cultural Transformation towards customer centricity, incorporating innovation and engagement.• More than 7 years of experience in direct people management.• Proficiency in data analysis and insights generation, exerting organizational influence for enhanced outcomes.• Formulation of strategic plans for the department to augment customer engagement and overall business results.• Steering of strategic initiatives to durably enhance customer experience in alignment with business sustainability.• Coordination and training of sales, support, and service teams to amplify value proposition to customers, the business, and investors.VolunteerDiversity female group - WestRockFormare project – development of underprivileged young people – WestRock ProjectMentoring projectemail: elenicefanez@gmail.com