Eleni Psihogios Email & Phone Number

Denver, Colorado, United States

Minneapolis, Minnesota

Executed all responsibilities for two properties; 260 and 290 rooms, respectively.Created and maintained group room blocks for managers of all markets.Organized and executed group pickup call.Entered group rooming lists and guest reservations.Attended weekly revenue call to provide insight of group pickup and overall hotelavailability.Maintained house inventory and balanced to ensure straight-line availability forseamless guest booking.Qualified leads and distributed to appropriate sales manager.Communicated with clients to inform of group pickup and approaching cutoffdates.Fully trained on GRO Revenue Management, Delphi-Salesforce, Delphi.fdc, OnQR&I, OnQ PM.Offered departmental administrative support.

Worked with revenue manager to boost occupancy and ADR.Oversaw transition of PMS and RMS systems; Opera to RMS and Duetto to Ideas.Processed and maintained all transient and group reservations.Modified existing group and transient reservations to all for maximum sell through.Qualified group and event inquiries before sending leads to sales team.Coordinated groups and events prior to arrival and was main point of contact whileeach group was on property.Prepared invoices and final group bills for sales team.Upheld standards and policies for cancellation requests, group billing and salesprocess.Created reservation and procedural SOP's.Maintained Ski Club and grew memberships by 10% between seasons as well asperceived value of membership.Established and maintained hotel website chat feature.

Greater Chicago Area

Greater Chicago Area