Manage multiple industry customers in Chile.Provides support delivery management of Microsoft Support issues and services designed to improve customer IT operational health and implementing customers needs along with their technological roadmap in assigned accounts.Work with the Account Team to increase Microsoft services consumption, adoption and contract renewal. In charge of increase customer contracts and searching for new business opportunities at the customer.Trusted advisor to the account’s Customer Support Manager (CSM) and the Microsoft owner of the customers IT operational health and new projects.Manages the service delivery and new projects at customers, this in order to help increase proficiency and proactive actions avoiding operational failures.Part of the Cyber security Champs for WWC. And CSAM cyber security CHAMP for LATAM.BCI MACC Consumption plan owner

Responsible of multiple banking accounts, giving high level business offerings and solutions, systems, and portions of process architecture. Providing input to others in setting the direction for future processes and infrastructure changes. Assuming full accountability for overall success of a project through deployment.Responsible for Ensuring NCR SLAs as defined in Service Contract and avoid penalties.Continuous Improvement Projects Targets.In Charge of contract renewals.Owner of Customer P&L.

Service Manager responsible for managing service and technological improvements for clients from health industry, government, and industrial supply.In charge of maintaining and improving the services provided to customers by Sonda. Coordinates technical teams for the operation and contract enforcement, responsible for continuous improvement and meeting the customer’s needs.In Charge of contract renewals

Part of the SOA support group, working with a multinational team giving solutions and taking care of customer needs from all over the globe.3 months of training (Oracle database, Weblogic server, SOA architecture, and more) Taking care of critical giving support for Fusion middleware products like SOA and BPEL.

Part of the Web management and development team within the company working with a professional team from Costa Mesa, California. Joined the ETL tools work team, developing PENTAHO software jobs.Main activities were giving support and developing different WEB projects for the company and clients in the United States, biggest account was Bank of America.

Part of the management and development team.Participate in different web development projects working with open source coding technology .

Member of the Universidad Católica de Temuco development team, taking part of a project for administration and education area.Took part of the investigation and development of the EDUCA E-learning platform within the institution, working with Web Technology. Executed training sessions for the introduction of the E-learning platform.

Developing stadistic web applications for production area.