Senior Account Manager
CurrentI’m the main point of contact between clients and the agency, ensuring clients satisfaction, overseeing project progress and driving business growth. In my role I combine strategic planning, client relationship management and coordination across different teams. Deep down:• Client Relationship Management: develop trust with clients by understanding their business goals, industry and challenges. Maintain regular communication to ensure client satisfaction and address any concerns… Show more I’m the main point of contact between clients and the agency, ensuring clients satisfaction, overseeing project progress and driving business growth. In my role I combine strategic planning, client relationship management and coordination across different teams. Deep down:• Client Relationship Management: develop trust with clients by understanding their business goals, industry and challenges. Maintain regular communication to ensure client satisfaction and address any concerns. Provide strategic advice on digital marketing trends, campaign ideas and the best channels or approaches to meet their objectives.• Project Management: collaborate with legal and finance teams to develop, negotiate and finalize client contracts. Work with external partners and vendors to negotiate terms, manage contracts and align services with client needs. Set timelines, deliverables and project scope. Work closely with creative, media, content and development teams to ensure that projects are on track, align with client objectives and meet quality standards. Oversee budget allocation and resource planning to make sure projects are completed efficiently. Review final deliverables to ensure they meet client expectations and agency standards before they are presented to the client. Oversee the analysis of campaign data to assess success and gather insights. Oversee the invoicing process and manage discussions for renewals or amendments both in terms of budgets and tasks as projects evolve and ensure that updated contracts are signed in a timely manner.• Strategic Account Growth: identify upselling and cross-selling opportunities while regularly assessing client needs to propose additional services, upgrades or new projects that could add value for the client and grow the account. Work towards maintaining long-term client relationships and securing contract renewals by demonstrating the agency’s ongoing value. Show less
