Eleonora Sdravopoulou Email and Phone Number
As a Dispatching Team Leader at Efood and a final-year Computer Science student at AUEB, I thrive at the intersection of technology and operational excellence. My role allows me to lead a dynamic team, optimize processes, and ensure seamless delivery experiences.With a passion for problem-solving and continuous improvement, I’m driven to enhance both team performance and customer satisfaction. My background in computer science equips me with analytical and technical skills that I apply to real-world challenges, particularly in logistics and team management.In addition to my professional and academic work, I serve as a Board Member at Shenergy, a global community focused on empowering women in business and technology. At Shenergy, I contribute to creating leadership opportunities and fostering innovation among women professionals in Greece.Based in Athens, I also enjoy spending time with my two dogs, who keep me active and grounded.Let’s connect and explore ways to collaborate!
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Team LeaderEfood Jul 2024 - PresentGreece -
Senior DispatcherEfood Dec 2023 - Jul 2024Athens, Attiki, GreeceIn my position I am responsible for-Training and mentoring junior dispatchers to improve team performance and efficiency.-Proactively monitoring zone performance and promptly addressing any deviations or delays by providing guidance and corrective actions to zone staff as necessary-Managing inbound communications from users, partners, and riders through various channels such as chats, emails, and incoming calls, and initiating outbound calls as required-Administering user coupons in accordance with the team's established coupon policy to enhance user satisfaction and retention-Facilitating seamless communication with other internal departments using designated internal communication tools to ensure operational cohesion and timely resolution of issues
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DispatcherEfood Apr 2023 - Dec 2023Athens, Attiki, GreeceAs a Dispatcher I was called to:Handle escalated customer issues and complaints.Communicate effectively with drivers to ensure safe operation of vehicles and proper delivery of products.Monitor customer satisfaction levels and provided feedback to the relevant departments on areas of improvement.Coordinate with drivers to ensure timely pickup and delivery of orders.Utilize computer aided dispatch system to assign drivers, vehicles, and destinations for the deliveries.
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Customer Care AgentEfood Feb 2023 - Mar 2023GreeceIn my position I:Provided elevated customer service to all platform users.Utilized CRM systems to document customer interactions and manage customer information.Successfully handled inbound phone calls over 200 customers daily, responding to inquiries and resolving issues in a timely manner.
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Head Of Community EventsShenergy Nov 2024 - PresentGreeceex Girls in Tech Greece.In my position I: - Lead and oversee Shenergy’s Community Events team, focusing on impactful and engaging events that build community connections and support our mission.- Manage a team of ~10 direct reports across three core areas: Operations, Marketing, and Partnerships.- Coordinate efforts across teams to ensure all events are meticulously planned, well-promoted, and aligned with organizational goals.- Foster collaboration and innovation within the team to enhance event quality and impact.Inspire participation and growth within the volunteer community through strategic event execution and effective teamwork. -
Webinars AssociateShenergy Nov 2023 - Nov 2024GreeceIn the organisation my responsibilities include:-Coordinating event logistics, managing relationships, and liaising with speakers and sponsors to ensure seamless event execution.-Assisting in promoting events through various channels and engaging with attendees to enhance their overall experience.- Generating content in hubspot (lading pages, automations, emails, forms) for the needs of the events
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Restaurant ServerΟ Δήμος Feb 2022 - Feb 2023GreeceThe position entailed : - Maintaining high standards of customer service duting high-volume and fast-paced operations.- Communicating clearly and positively with customers, coworkers and management.- Mastering post-of-service (POS) computer system for handling both in-house and delivery order taking.- Handling currency and credid transactions quickly and accurately.- Strictly following procedures for safe food preparation, assembly, presentation and distribution.- Assisting management with inventory control and stock ordering.- Resolving complaints promptly and in a professional manner.- Building a loyal clientele through friendly interactions with customers and consistent displays of appreciation.- Cross-training and coordinating scheduling with team members in order to ensure seamless service.- Taking initiative to complete additionnal tasks after comlpeting original duties.
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PromoterAll About Concept Nov 2021 - Jan 2023Athens, Attiki, GreeceMy duties as a promoter were: - Demonstrating and providing information on promoted products/services.- Distributing product samples, brochures, flyers etc. to source new sales opportunities.- Identify interest and understand customer needs and requirements.- Set up booths or promotional stands and stock products.- Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc).- Developing strong listening, communication, presentation and social skills. -
Exam CoordinatorΌμιλος Φροντιστηρίων Πουκαμισάς Oct 2020 - Oct 2022Athens, Attiki, GreeceAs an exam coordinator my duties were:- To supervise highschool students during written exams and preserve the integrity of the procedure.- To work efficiently with my team in order to ensure all students were comfortable and focused.- To stick to a strict exam and time schedule and be able to enforce necessary measures to establish that the procedure was foolproof.- To occasionally step in the role of a general assistant and handle other management and organizational issues for the company. -
Head Of SectorHellenic Statistical Authority (Elstat) Aug 2021 - Feb 2022Athens, Attiki, GreeceMy duties as a division manager were:- To perform a detailed building inventory of my division.- To train and supervise a select team of employees who performed the population cencus of my area and secure the integrity of the procedure.- To be responsible for all the information that was being catalogued into the official cencus website by both employees and the population.- To provide a thorough evaluation of my employees at the end of the process.- To receive weekly feedback from both my superiors and my employees regarding the organization and the scheduling I provided and the efficiency of my team.
Eleonora Sdravopoulou Education Details
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Computer Science -
2Nd Experimental High School Of Athens19.7/20 -
Λεόντειος Σχολή Αθηνών
Frequently Asked Questions about Eleonora Sdravopoulou
What company does Eleonora Sdravopoulou work for?
Eleonora Sdravopoulou works for Efood
What is Eleonora Sdravopoulou's role at the current company?
Eleonora Sdravopoulou's current role is Dispatching Team Leader at efood | Head of Community Events @Shenergy | Computer science major at AUEB.
What schools did Eleonora Sdravopoulou attend?
Eleonora Sdravopoulou attended Athens University Of Economics And Business, 2nd Experimental High School Of Athens, Λεόντειος Σχολή Αθηνών.
Who are Eleonora Sdravopoulou's colleagues?
Eleonora Sdravopoulou's colleagues are Akrivi Chatzi, Ioanna Maniadaki, Anna Kyriazati, Eudokia Panousi, Thomas Andreakis, Ioulia Kyriakopoulou, Vasiliki Karamatsouka.
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