Eleonora Severgnini Email & Phone Number

Milan, Lombardy, Italy

London, England, United Kingdom

• Structure company vision; organization and participation in fairs and beauty exhibitions to sponsor the brand as Professional Beauty, Beauty UK
• Manage staff, products and stock; deliver training; organise team briefings on the company and contractual information
• Manage and improve processes and company policies; handle customers relationship, keep track of monthly, quarterly and yearly goals; monitor and report on revenue and cash flow.
• Review and manage the sales plan targets and budget
• Create new marketing proposals, competitive strategies and promotion based on demands of the beauty industry
• Contact providers and contract deals, briefing clients and beauty operators about the company products and beauty treatments’ offer

London, England, United Kingdom

• Describe and up-sell wines to provide exceptional and high customer service, accurate service
• Provide expert and professional guidance to guests in selecting and pairing wines to enhance their dining
• Manage the wine inventory and stock order

London, England, United Kingdom

• Staff training and development. Make staff more and more confident and competent with the role
• Manage customers reservations
• Organise private event and business event
• Purchase stock, wines and supplies
• Guarantee excellent service and maximise all business opportunities to drive sales
• Confident in training, developing and passing my wine and food knowledge to junior staff members

London, England, United Kingdom

• Uphold the highest standards of professionalism, etiquette, and customer service
• Assist in managing the wine inventory, ensuring accurate stock levels, and maintaining a diverse and high-quality selection
• Provide wine recommendations and suggestions to guests based on their preferences and the menu offerings

London, England, United Kingdom

• Attend and advise customers on their fashion needs
• Products restock, cash management and closing
• Attention to detail and offering a personalised and unique shopping experience resulting in customer satisfaction
• Upsell to maximise sales
• Manage visual merchandising in the Accessories department
• Excellent customer service on size, fit, materials, garment care and styling options at the cash point, in the fitting rooms and on the floor

Milan, Lombardy, Italy

• Welcome, registration, assistance to the guests in fashion shows, sport and business events in the environment such as hotel, stadium, showroom
• Prepare on-site documentation for attendees
• Attend on-site events to supervise the registration & assist with the general event coordination
• Provide necessary information to client before, during ad after event

Milan, Lombardy, Italy

• Membership, enrollments and personal data management data and stats analysis
• Customer service via email and phone; billing; sales (uniforms, accessories for sommeliers, wine courses training material)
• Organization and participation in many wine exhibitions and trade fairs
• Support management to members and external clients

Milan, Lombardy, Italy

• Coordination of hostess staff and their tasks
• Welcome, registration duties and assistance to the guests in beauty and business events
• Prepare on-site documentation for attendees
• Manage registrations, event databases & attendee management including build, communications & reporting
• Manage communications relating to participation of attendees including their accommodation & travel requirements

Bachelor'S Degree Level 6, Psychology

Level 3 Award In Wines In London, Wine Steward/Sommelier

Level 2 Award In Wines And Spirits, Wines

Certificate Of Sommelier, Wine Steward/Sommelier, Full Diploma, Level 1, 2 And 3

High School Diploma Level 3, Social Sciences And Communication

Certificate In Facial Massage And Skincare, Salon/Beauty Salon Management/Manager, Level 2

Level 1 Award In Sake