Eleonora Borgoglio Email & Phone Number

Argentina

Create and maintain reports, dashboards, and visualizations to communicate findings to stakeholders and/or arm stakeholders with access tooperational performance in a timely fashion.Design, Developing and Consulting on Crystal Reports. Scripts Development. MySQL and SQL Server databases maintenance. Functional analyst. Information consulting. Special experience in CRM ERP management systems. Consulting on software implementation.Analyze and interpret data to provide actionable insightsand recommendations tosupport data-driven decision making.Assis in test panning and execution, including testcase development, user acceptance testing, and issue tracking.Support change management activities by helping to develop communication plans, training materials, and user adoption strategiesIdentify opportunities for process improvement, track solutions success, and recommend enhancements or new solutions to improve efficiency and effectiveness.Collaborate with business stakeholders to understand and documents business requirements, objectives, and goals.Analyze existing business processes and workflows to identify inefficiencies,bottlenecks, and areas for improvement.Conduct feasibility studies and impact assessments t evaluate the potential benefits and risks of proposed solutions.

La Plata, Provincia De Buenos Aires, Argentina

Supervision and verification of compliance with the requirements of the Integrated Management System. Responsible for personnel management, collections and payments, internal control and analysis of construction performance.

Provincia De Buenos Aires, Argentina

Here I worked as System Administrator. I administered the Management systems. User support and training, functional analysis of requirements, account administration, design and development of reports in Crystal Reports.

Provincia De Buenos Aires, Argentina

Here I worked as System Administrator & Customer Relationship Manager, being in charge of the relationship with clients, operational and commercial management control and purchases. I managed the sales staff, assignment and control of customer accounts. I administered the Management systems, user support and training, functional analysis of requirements, account administration, design and development of reports in Crystal Reports.Achievements:• Improvement in work tools, making tasks more dynamic and reporting more accurate.• Implementation of a CRM and an ERP, tools that today allow us to intelligently analyze the business (BI) from administration and finance, operations, customer service and products.• Design, development and implementation of reports in Crystal Reports that facilitate business analysis and daily operations.

La Plata

Supervisor of Meter Readings, Suspensions, Rehabilitations, Cuts and Rate Changes

La Plata

Commercial, technical and budgetary management control as direct support to the C.O.O. of the company. In addition to preparing internal reports and towards the corporation. Coordination and preparation of expense budgets for various areas. Design, coordination, preparation and distribution of consolidated reports to monitor the loss reduction plans of the LATAM RMG (Latin American Revenue Management Group).

La Plata, Provincia De Buenos Aires, Argentina

La Plata, Provincia De Buenos Aires, Argentina

Commercial, technical and budget management control as direct support of the C.O.O. of the company. In addition to preparing internal reports and towards the corporation. Coordination and preparation of expense budgets for various areas. Design, coordination, preparation and distribution of consolidated reports to monitor the loss reduction plans of the LATAM RMG (Latin American Revenue Management Group).

La Plata, Provincia De Buenos Aires, Argentina

Regulatory responsible for Technical Product Quality and Technical Service Quality of AES EDELAP. Basically they are the same objectives regarding Commercial Quality, adding operational tasks with street crew personnel.

La Plata, Provincia De Buenos Aires, Argentina

Responsible for the Quality of Commercial Service of AES EDELAP, AES EDEN S.A. and AES EDES S.A. (Energy Distributors of La PLAta, the North and South of the Province of Buenos Aires).My main activities consisted of monitoring regulatory aspects regarding service quality:• Analysis and maintenance of commercial databases.• Analysis of commercial management.• Billing Reports.• Send Information to the Regulator (National Electricity Regulatory Entity - ENRE)• Audit Coordination.• Analysis of complaints before the Regulator.• Calculation and accreditation of penalties ordered by the Regulator.• Design and monitoring of training for users of the commercial system in order to ensure compliance with the Service Quality standards established in the concession contract.• Definition of future strategies.• Relationship with the ENRE.

La Plata, Provincia De Buenos Aires, Argentina

For 6 months I worked in the customer service sector in branches, analysis of commercial complaints and before the Regulatory Entity.

La Plata, Provincia De Buenos Aires, Argentina

I started working as a Call Center operator, both in the technical and commercial parts. This gave me a good foundation to understand the business and customer relationships.

Postgraduate Course Of Specialization In Legal-Economic Structure Of Energy Regulation, Economy, Finance, Law, Energy Regulation

Bachelor'S Degree In Business Administration

Activities and Societies: The Center for Studies of Energy Regulatory Activity (CEARE) Thesis 4 "Regional Energy Integration Models".