Eleonora Di Maio Email & Phone Number

Barcelona, Ct, Es

Barcellona

- Order entry within SAP - Track shipments and proactively communicate with customers- Process credits and returns and invoices - Provide customer quotations-Advise stock levels- Assists the Finance Department in resolving issues

Playa Del Carmen

- Development and execution of communication strategies-Promotional content creation for social media and website

Barcelona

- Relationship management with clients and logistic partners- Support in the creation of company events and team building meetings - Keeping the customers updated regarding orders pick-up, deliveries and planning new ones- Schedule and follow up of transports orders to ensure timely deliveries- Tracking orders through the internal company software SGA- Zucchetti and Dynamics365- Daily communication with the clients regarding new order availabilities and customer satisfaction

Barcellona, Catalogna, Spagna

- Ensure customer satisfaction and provide professional customer support- Responding promptly to customer inquiries- Communicating with customers through various channels

Barcellona, Spagna

- Support the clients in the creation of digital marketing campaigns, also monitoring success and performances - Deliver outstanding customer service (via calls and emails) for global enterprise clients around Google Analytics, Tag Manager, Display and Video, Campaign Manager & Search Ads - Diagnose problems through active listening and investigation, offering the best possible solutions- Work with Google’s technical support team for resolving technical issues - Responsible for keeping up to date (sending over newsletter and PP presentations) clients and agencies on new features or changes in the Google Marketing Tools.- Social Media and event support in the company

County Dublin, Ireland

- Enter customer and transaction information required for lease administration activities(contract generation, booking, funding) in systems.- Distribute marketing and other information in support of new business opportunities.- Arrange to receive and proactively manage/reconcile supplier invoices.- Prepare booking and funding packages.- Track deal funding to completion of payment.- Administer add-on or follow-on business with customers.- Manage the customer experience to ensure expectations are met on both sides, inparticular working directly with customers on new transactions

County Dublin, Ireland

- Coordinating projects and colleague’s activities and training new employees- Maintaining customer records by updating account information- Responding to incoming calls, emails and other message and give them the right answers ACHIEVEMENT Employee of the month - April 2017

Dublin

- Complete analysis and investigation of queries related to Orders and Contracts, with regular update to customers. These queries are communicated via email or phone or chat.- Complete resolution on any queries within the agreed service level- Ensuring defined escalation process is adhered to in order to resolve complex queries- Maintaining strict service levels (SLAs) with client activities- Validating contractual information, entering and coordinating Agreements/Orders/Letters- Reviewing Agreements & Orders to ensure all legal requirements are met & documentation is complete-Understanding of current revenue recognition guidelines as established by Finance & in compliance with Sox procedure- Record keeping of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance- Identification of any productivity and quality improvement measures and flagging to senior team members (I have introduced multiple of these)- Serving as a backup support to others in the team with the resolution of more complex or unusual cases- Procurement - identifying reasons for invoice griefs; auditing other business processes: PO/RFQ; ; also a “buddy” role in the team – introduction of newcomers to the business rules and environment; local system/tool manager.

Dublin

The job in Dunnes Stores was the first working experience abroad for me, basically immediately after I moved to Ireland. New challenges in a new country in which I basically I arrived without house, work and acquaintances.So, while I was searching for something related to my course of study, I decided to start working in the field in which I was feeling comfortable and I was performing well during all my universities studies, sales!!! With all the standard customer service activities, I basically became more comfortable with the Irish accent, giving advises on products, processing cash and credit card transactions,ordering and organising new items in the shop and showing to customers the new arrivals. Cause of my Italian origin, many clients used to take fashion advises only from me. For all the above reasons, It was a great experience and I decided to add it in my LinkedIn page!!!!

Milano

- Improving the company’s image and reputation - Developing PR strategies to promote brand health and wellness positioning of products and brands - Supervising the organization of external events - Helping the restyling of two websites: The corporate and wellness website - Development of communication strategies with members of the marketing department- I maintained good contacts and relationships with journalists and customers

Milano, Italia

- Promoting awareness and maintained positive brand image of the company and its various products- Heightening market presence promoting the company products for movies, tv spots and shooting for design magazines- Internal communication- Managing the company website, newsletter and social networks

Milano, Italia

Comunicazione, Ufficio Stampa, Social Network, organizzazione eventi

Vigevano

Stesura articoli, raccolta news, interviste

Vigevano

Marketing Cloud Email Specialist, Email Marketing, Excellent

Salesforce - marketing cloud email specialist

Gestión Del Marketing 2.0, Marketing, Gestión Del Marketing 2.0 (Comm040Po)

Activities and Societies: ANALÍTICA WEB EMAIL MARKETING, UN ARMA DE DOBLE FILO GESTIONAR LA REPUTACIÓN ON-LINE VIRALIZAR EL MENSAJE.

Erasmus, Scienze Sociali

Specialistica, Comunicazione Pubblica E D' Impresa, 106/110

Triennale, Comunicazione Interculturale E Multimediale, 103/110