Director, Customer Success
Current
Jan 2020 - Present
AeroLeads people directory · profile
Elizabeth Erickson Email & Phone Number
Director, Customer Success at STRIVR
at
STRIVR
8 phones found
area 650 and 415
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Customer Success at STRIVR
Location
San Francisco Bay Area, United States
Who is Elizabeth Erickson? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Elizabeth Erickson is listed as Director, Customer Success at STRIVR at STRIVR, based in San Francisco Bay Area, United States. AeroLeads shows phone signal with area code 650, 415 and a matched LinkedIn profile for Elizabeth Erickson.
Elizabeth Erickson previously worked as Director, Customer Success at Strivr and Senior Director, Global Customer Success & Support at Bestmile. Elizabeth Erickson holds Master Of Science Management (Msm), Electronic Business from Notre Dame De Namur University.
Company email context
Email format at STRIVR
This section adds company-level context without repeating Elizabeth Erickson's masked contact details.
STRIVR
Review company-level records connected to Elizabeth Erickson before choosing the right outreach path.
Profile bio
About Elizabeth Erickson
Built a successful career creating and leading purpose-driven customer success and project management teams and large scale, global e-commerce initiatives for SaaS and enterprise solutions. Extensive experience managing high performance, distributed teams, driving successful cross-functional integration, implementation and customer success teams, leading collaborative project across internal groups and customers to:Improve Business ProcessesCreate Effective Implementation ProgramsIncrease Customer ROI and SatisfactionImprove Integration EfficiencyEmploys result-driven best practices to deliver effective customer solutions efficiently and defines key performance indicators to measurement, analyze, evaluated and continuously improve process methodology. Maintain excellent business acumen and communication skills for managing key accounts and engaging executive level management teams.Business LeadershipCustomer Success ManagementBusiness IntelligenceSaaSSupply Chain ManagementE-CommerceBusiness AnalysisBusiness Process ImprovementVendor ManagementChange ManagementService Program DevelopmentService TrendsGap AnalysisStaff TrainingRoot Cause AnalysisGlobal Team ManagementTroubleshooting / Problem Solving
Listed skills include Customer Success, Process Improvement, Supply Chain Management, Cross Functional Team Leadership, and 25 others.
Current workplace
Elizabeth Erickson's current company
Company context helps verify the profile and gives searchers a useful next step.
6 roles
Elizabeth Erickson work experience
A career timeline built from the work history available for this profile.
Senior Director, Global Customer Success & Support
Feb 2018 - Jan 2020
Senior Director, Global Customer Success And Support
Apr 2017 - Jan 2018
Director, Customer Success, Project Management & Technical Writing
Lead team of 25 in Customer Success, Project Management and Technical Writing for SaaS food industry life cycle management solutions provider. Deliver high quality customer experience for top companies in retail grocery, chain restaurant, manufacturing and wholesale distribution companies. Conduct client research to identify trends, issues, and quantifiable metrics to evaluate and improve organizational success. Define and execute customer success strategy and implementation plansKEY CONTRIBUTIONS:Develop and improve relationships with key customers to align processes with customer needsIdentify and cultivate upsell opportunitiesImprove customer support, customer relationshipsFacilitate adoption and utilization of purchased solutions and increase pull through revenueConduct customer discovery sessions to define business needs and document scope and requirementsChampion cross functional team initiatives to improve overall process flow, efficiency, execution effectiveness and performance measurement to ensure profitable customer satisfactionDirect technical writer in producing user guides, training documentation and release notesProvide additional support to Sr. Vice President of Sales and Solutions to ensure seamless execution of deliverable from sale through implementationDeveloped and implemented organizational change plans to unite new employees with company mergerProfessional Services Project and Integration Management OnboardingSaaS SolutionsSupply Chain ManagementProject Planning and Risk AnalysisProject Lifecycle and Budget ManagementGAP AnalysisCustomer Analysis to Drive ExcellenceConduct Discovery SessionsCollaboration with Customer C-Level TeamsKey Account Management for Top 5% ClientsCross Departmental Process Improvement PlanningDevelop Best Proactive Business Process Create Training Programs and Documentation
Jan 2011 - Mar 2017
Western Area Business Process Manager
Key role in SAP team responsible for e-business projects for planning, integration development, testing, implementation, validation and change management processes. Collaborated and developed solutions for complex issues for business integrations, sales and supply chain logistics. Created KPIs and scorecard to monitor and evaluate e-commerce progress. Established third party logistics (3PL) e-commerce implementation guides and training material for globally distributed teams. KEY CONTRIBUTIONS:Lead the transformation to a process driven organization driving harmonization and simplificationDeveloped change management strategies to ensure successful process improvementsPlanned and executed processes/systems expasion to keep pace with strategic business changesModeled business processes using ARISBusiness Process ImprovementsSAP Utlization ManagementBusiness ModelingChange MaangementIntegration DevelopmentImplementation PlanningKPI Definition and ScorecardingTotal Quality Improvement
Jan 2010 - Dec 2011
Global E-Commerce Manager
Responsible for defining, evaluating and improving e-commerce supply chain initiatives for global customers. Developed e-commerce roadmaps with cross functional teams, member of advisory board for collaborative e-commerce initiatives, managed complex project for planning, testing and implementation phases of e-commerce initiatives, established scorecard metrics to measure project progress and provide early identification of risks.KEY CONTRIBUTIONS:SAP integration development, testing and validationManaged e-business project planning, testing and implementationEngaged internal teams and customers to develop strategic e-commerce roadmapsCreated solutions for complex business integration, sales, customer supply chain logistics issuesReceived Above and Beyond Call of Duty Award for outstanding system conversion and integration
Jan 2005 - Dec 2009
5 education records
Elizabeth Erickson education
Master Of Science Management (Msm), Electronic Business
Notre Dame De Namur University
Graduate Certificate, Electronic Business
Notre Dame De Namur University
Business Process Coursework
Bpm Institute
Certified Health, Wellness, & Life Coach
Health Coach Institute
Bachelor Of Science (Bs), Human Services - Administration And Counseling
Notre Dame De Namur University
FAQ
Frequently asked questions about Elizabeth Erickson
Quick answers generated from the profile data available on this page.
What company does Elizabeth Erickson work for?
Elizabeth Erickson works for STRIVR.
What is Elizabeth Erickson's role at STRIVR?
Elizabeth Erickson is listed as Director, Customer Success at STRIVR at STRIVR.
What is Elizabeth Erickson's phone number?
AeroLeads has found 8 phone signal(s) with area code 650, 415 for Elizabeth Erickson at STRIVR.
Where is Elizabeth Erickson based?
Elizabeth Erickson is based in San Francisco Bay Area, United States while working with STRIVR.
What companies has Elizabeth Erickson worked for?
Elizabeth Erickson has worked for Strivr, Bestmile, Ridecell, Itradenetwork, Inc., and The Kraft Heinz Company.
How can I contact Elizabeth Erickson?
You can use AeroLeads to view verified contact signals for Elizabeth Erickson at STRIVR, including work email, phone, and LinkedIn data when available.
What schools did Elizabeth Erickson attend?
Elizabeth Erickson holds Master Of Science Management (Msm), Electronic Business from Notre Dame De Namur University.
What skills is Elizabeth Erickson known for?
Elizabeth Erickson is listed with skills including Customer Success, Process Improvement, Supply Chain Management, Cross Functional Team Leadership, Business Intelligence, Change Management, Leadership, and Business Process.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial