As a Client Success Manager at Skip, I had the opportunity to work with a diverse range of clients and help them achieve their business goals through our platform. In this role, I was responsible for building and maintaining strong relationships with clients, understanding their unique needs and challenges, and delivering customized solutions to meet those needs.One of the key highlights of my experience at Skip was seeing the tangible impact I could make in my clients' lives. Whether it was helping them streamline their operations, improve customer satisfaction, or drive revenue growth, it was always rewarding to see the positive changes they experienced resulting from our partnership.In addition to working with clients, I also had the chance to collaborate with cross-functional teams, including product, engineering, and marketing, to ensure that our clients received the highest level of support and had access to the latest features and functionality.

As the owner of ENK Professional Services, my role is multifaceted, involving a broad spectrum of responsibilities that cater to the diverse needs of my clients. My experience in this position has been both challenging and enriching, shaping me into a versatile professional in virtual assistance.Key responsibilities include:Client Relationship Management: I focus on building and maintaining strong relationships with clients, ensuring their needs and business goals are met.Project Management: Overseeing various projects, I coordinate tasks, manage timelines, and ensure effective execution.Administrative Assistance: Providing comprehensive administrative support, including managing emails, scheduling, and document management, to optimize client productivity.Customer Service Excellence: My background in customer service drives me to deliver high-quality service, resolving issues and proactively meeting client needs.Technology Integration and Training: Staying updated with technological advancements, I integrate new tools to enhance services and guide clients in using these technologies.Business Development and Marketing: I am responsible for growing the business through marketing efforts, networking, and exploring new opportunities.My time at ENK Professional Services has been a journey of continuous learning, adapting to provide top-tier virtual assistance services, and ensuring client satisfaction.

Worked Remotely as a leasing associate for the Bay Area & Atlanta Markets. Duties included leasing homes and apartments in my market area.• Conducted Customer Service & Sales Follow up for inbound leads• Responded to a high volume of inquiries for apartment rentals• Assisted with the application approval process• Prepared standardized leases.• Assist Future Resident with the Move-In Process.

Worked in a dual management capacity with a Field Supervisor (infield) to manage all things "service-related" within a set region, as the main point of contact and the primary person responsible for keeping our customers andgardeners happy. Examples of daily communications involved: speaking with a customer and arranging a return visit to pacify a customer complaint, coaching a gardener on his customer service approach, coordinating with a Field Supervisor about issues at a particular property, and more. I was the "eyes in the sky" to pinpoint and keep on top of all regional day to day maintenance operations.  Monitor/optimize daily schedule of full gardening team to ensure smooth routes and adequate coverage.  Paired trainees with a gardener as needed. Kept a high-level perspective on the region to be able to proactively try to prevent bottlenecks, customer escalations, etc. Monitored, adjusted time, updated and made corrections to gardener payroll daily. Communicated as a responsive and friendly team player between many teams and departments within the organization

Directly reported to President; oversaw projects and progression, prepared job costing, reports, materials, and updated files; implemented new forms providing better efficiency and accuracy, review data in one system and put it in another system, manage email campains and update statistics. Follow up on meetings and activities via email.Scheduled meeting with clients around the globe, through online calendars, conduct social media and web research for specific topics online, coordinate and send out daily team tasks.