American Frame is an eCommerce company located in Maumee, Ohio who is one of the pioneers of manufacturing custom picture frames for consumers and organizations and one of the first in the industry to sell via a website. I joined American Frame at a point when they were working through developing a new website on a new platform and migrating away from a long-term MSP relationship.• Coordinated with partner firm on development of e-commerce website built on the Adobe Commerce (Magento 2)… Show more American Frame is an eCommerce company located in Maumee, Ohio who is one of the pioneers of manufacturing custom picture frames for consumers and organizations and one of the first in the industry to sell via a website. I joined American Frame at a point when they were working through developing a new website on a new platform and migrating away from a long-term MSP relationship.• Coordinated with partner firm on development of e-commerce website built on the Adobe Commerce (Magento 2) platform. Custom “Frame Builder” interface follows unique business process rules and limitations, sizing and pricing calculations, and customer image file handling.• Creation of business roadmap for plant automation to optimize production, increase productivity, reduce waste and errors, and shorten production timelines.• Implementation of replacement computing infrastructure and Microsoft 365 deployment to migrate away from long-term MSP relationship. Show less

What started out as a bucket list item of working for an amusement park has led to a unique and fulfilling opportunity to work for a billion dollar corporation. My role has grown over the years from a scare actor to a team lead to a training supervisor. I have been able to refine and hone my professional experience to introduce, train and manage scare actors to a fun-filled and unique experience for guests.• Development of the first year Screamster (scare-actor) training program… Show more What started out as a bucket list item of working for an amusement park has led to a unique and fulfilling opportunity to work for a billion dollar corporation. My role has grown over the years from a scare actor to a team lead to a training supervisor. I have been able to refine and hone my professional experience to introduce, train and manage scare actors to a fun-filled and unique experience for guests.• Development of the first year Screamster (scare-actor) training program, introducing scaring techniques and ensuring the safety of the guests and associates.• Training of first year "rookie" Screamsters.• Overseeing the scare-actor related operations and management of an outdoor scare zone during Cedar Point's annual Halloweekends event, ensuring that we are providing a quality experience.• Coordinating with management and technical departments to ensure smooth operation of the zone, keeping in mind staffing limitations.• Working one-on-one with scare actors on scaring skills and techniques, while ensuring the safety of the actor and park guests.• Communication with team members on relevant issues within the zone and event.• Facilitate and encourage teamwork.• Providing a fun atmosphere for guests while scaring and entertaining as a costumed character. Show less

ORGANIZATIONAL LEADERSHIP• Develop and interpret organizational goals, policies, and procedures.• Stay abreast of advances in technology by attending seminars and trade shows, reading trade articles, and cultivating industry relationships.• Meet with appropriate leadership, employees, partners, and vendors to solicit cooperation and resolve problems and work toward improvements.• Negotiate with suppliers to obtain equipment, resources, programming, and materials, while being… Show more ORGANIZATIONAL LEADERSHIP• Develop and interpret organizational goals, policies, and procedures.• Stay abreast of advances in technology by attending seminars and trade shows, reading trade articles, and cultivating industry relationships.• Meet with appropriate leadership, employees, partners, and vendors to solicit cooperation and resolve problems and work toward improvements.• Negotiate with suppliers to obtain equipment, resources, programming, and materials, while being concerned with budgetary requirements.• Direct daily operations of department, analyzing workflow, establishing duties and priorities, developing standards, and expectations.INFORMATION SYSTEMS• Develop computer information resources, providing for data security and control, strategic planning of technology needs and disaster recovery.• Maintain and administer networks and related computing environments, including hardware, system software, application software, VoIP infrastructure, firewall, and WAN connectivity.• Implement help desk with asset tracking and license compliance.• Implementation of corporate security policy in response to customer requirements. Included security protocols, procedures, technical and physical safeguards, and end-user awareness.• Manage computer lifecycle, extending the hardware life as necessary with incremental updates due to budget constraints and business requirements.• Provide users with technical support and train on system use.• Mentor technical staff and ensure levels of service are exceeded while adapting to continuously changing priorities.TECHNICAL SOLUTIONS CONSULTANT / TECHNICAL SALES• Collaborate with the sales team to understand customer requirements, promote products and services, and to provide sales support.• Prepare and deliver technical presentations and demonstrations that explain products or services to customers and prospects.• Assess current or future customer needs and priorities by communicating directly with customers. Show less

Developed solutions and solved problems for small businesses and corporations.My primary service was developing the ProcurementCD concept. This enabled corporations to distribute their images, CAD drawings and marketing resources via CD-ROM. By creating a wizard driven interface, I enabled an easy to use application to limit access and distribute corporate collateral without specialized viewers. This enabled simple distribution and usability for all levels of computer users. This was a… Show more Developed solutions and solved problems for small businesses and corporations.My primary service was developing the ProcurementCD concept. This enabled corporations to distribute their images, CAD drawings and marketing resources via CD-ROM. By creating a wizard driven interface, I enabled an easy to use application to limit access and distribute corporate collateral without specialized viewers. This enabled simple distribution and usability for all levels of computer users. This was a precursor to utilizing online CMS, as high-speed Internet was not widely available. Show less

As part of the national-rollout of Geek Squad within Best Buy, I was one of the initial Double Agents in the Toledo Area (Agent 715). A Double Agent is a tech that goes out to the customer's homes and also works in the store when not on house calls. Primary assignments included securely implementing home wireless networks and eradicating spyware. While in the store, I advocated and sold Geek Squad services, supported the sales associates assisting with technical questions and providing a… Show more As part of the national-rollout of Geek Squad within Best Buy, I was one of the initial Double Agents in the Toledo Area (Agent 715). A Double Agent is a tech that goes out to the customer's homes and also works in the store when not on house calls. Primary assignments included securely implementing home wireless networks and eradicating spyware. While in the store, I advocated and sold Geek Squad services, supported the sales associates assisting with technical questions and providing a recognized level of customer care. Show less

I worked as a contractor for Inacom on the Y2K projects for Owens Corning and Trammel Crow. I was selected to deploy computers to the executive staff at Owens Corning, and oversaw troubleshooting of deployment issues at the Granville Techology Campus. I was also a tech lead for the Trammel Crow project and oversaw a team of five deployment engineers.