Abhijit Ratnaparkhe Email & Phone Number

Bhopal, Mp, In

India

1. Assign work to all the team members as per the skillset.2. Team briefing via meetings or small sessions with the team members regarding existing techniques or about implementation of new techniques.3. Recruiting new hires to get the job done in efficient way and also to check what are the trainings required for trainees or new hires.4. Responsible for managing clients/on-site team interaction and understand business requirements.5. Set and manage client expectations for… Show more 1. Assign work to all the team members as per the skillset.2. Team briefing via meetings or small sessions with the team members regarding existing techniques or about implementation of new techniques.3. Recruiting new hires to get the job done in efficient way and also to check what are the trainings required for trainees or new hires.4. Responsible for managing clients/on-site team interaction and understand business requirements.5. Set and manage client expectations for project output and timelines on an outgoing basis.6. Lead a team in executing analysis, interpreting results and generating key insights.7. Create/maintain overall project documentation including issue tracker/delivery tracker and resource utilisation.8. Responsible for appraising and developing team members.9. Contribute to company initiatives likes business development activities.10. Assisting quality department as well for improving the quality of work in the organization and also suggest improvements for quality department.11. Work across time zones. Show less

Bhopal, Madhya Pradesh, India

Defining quality standards and metrics for the current project/product.Working with all stake holders to ensure that the quality metrics is reviewed, closed and agreed upon.Make the QA team aware of the Quality matrix and resolve all the queries.Create a list of milestones and checkpoints and set measureable criteria’s to check the quality on timely basis.Set Quality standards for the teams in various new auditing technologies in the industry. This may include… Show more Defining quality standards and metrics for the current project/product.Working with all stake holders to ensure that the quality metrics is reviewed, closed and agreed upon.Make the QA team aware of the Quality matrix and resolve all the queries.Create a list of milestones and checkpoints and set measureable criteria’s to check the quality on timely basis.Set Quality standards for the teams in various new auditing technologies in the industry. This may include finding new strategies for quality auditing and day to day work processes like agile and scrum.Building up a team and choosing right number and skill set of resources.Assign various tasks to the engineers as per strength of individual.Setting up goals and objectives for QA managersMotivating team and taking informative quick decisions.Coordinate activities which enforce quality improvementsResolving conflicts among team members.Maintaining cordial relationships between cross functional teams like development, configuration management, program management, product managers etc.Reviewing status reports from team managers and taking appropriate actions accordingly.Should be focal point of contact for the QA team for all the escalations related to Quality assurance.Understanding and defining areas to calculate the overall risk to the project.Creating strategies to mitigate those risks and take necessary measures to control the risks. Show less

*To audit given no. of calls or data and to give feedback to agents.*Record feedback and to let the Customer service rep know about their areas of improvements.*Maintain the Quality of the handled process as per the given parameters.*Satisfy the customer with quality of delivery of the team of agents.*Ensure appropriate & effective resolution has been made to the issues raised .*To take part in call calibrations.*To be a team player with proactive approach to… Show more *To audit given no. of calls or data and to give feedback to agents.*Record feedback and to let the Customer service rep know about their areas of improvements.*Maintain the Quality of the handled process as per the given parameters.*Satisfy the customer with quality of delivery of the team of agents.*Ensure appropriate & effective resolution has been made to the issues raised .*To take part in call calibrations.*To be a team player with proactive approach to motivate agents.*Bring in necessary changes to the process and constant updation of call center core process.*Preparation of reports for daily basis,weekly basis or monthly.(WTD,MTD and YTD) Show less

Bhopal Area, India

*Build a star team.*Establish shared ownership for the results.*Develop team member to fullest potential.*Make the work interesting and engaging.*Develop a self-managing team.*Completion on work with in the SLA's.*Monitoring the task of the agents and providing feedback time to time.*Should posses good problem solving skills.*Being flexible, innovation and experimentation are most important qualities.

Bhopal Area, India

*Delivery of team , service level components, quality and productivity targets & indicators.*People Management, including all HR related issues.*Operational Management: Managing the floor, adherence to schedule.*Ownership and problem resolution.*Floor escalations.*Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.*Training and development of staff.*Compiling reports on team’s performance and customer… Show more *Delivery of team , service level components, quality and productivity targets & indicators.*People Management, including all HR related issues.*Operational Management: Managing the floor, adherence to schedule.*Ownership and problem resolution.*Floor escalations.*Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.*Training and development of staff.*Compiling reports on team’s performance and customer feedback.*Work very closely with team members to solve customer problems.*Also needs to understand agent's problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management.*Bring positive motivation for the team members. Show less

.Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information..Maintains customer records by updating account information..Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up… Show more .Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information..Maintains customer records by updating account information..Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution..Maintains financial accounts by processing customer adjustments..Recommends potential products or services to management by collecting customer information and analyzing customer needs..Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Show less