Chantelle Washington Email & Phone Number

Remote

Florida

Orlando, Florida Area

Primary focus was to protect our Client's revenue in service and growth of employers as designated contact to accounts with more than $25,000 in expected annual revenue or by request of Client. Created trusted relationships with contacts, educating employers and contacts to reinforce value proposition and promote self-service. Assists and resolves employer HR VPs, HR generalists, CFOs, and other strategic decision makers including, brokers, account managers and client leaders with inquiries and requests for assistance via email and phone. Resolved problems accurately, efficiently, and at the root cause. educating stakeholders on the value proposition of our clients’ products and services. Managed escalated customer service inquires by employers by hearing the customer, identifying the root cause of the issue, and taking steps to ensure the issue is resolved in a timely manner, providing consistent follow up to the organization.

Orlando, Florida

Worked to bring on board new business in a matter that ensured excellent service delivery, driving maximum account growth, establishing Alegeus as an industry leader and doing so with precision, effectively and efficiently. Worked with new business opportunities in the large, mid-market and in some cases small employer groups. Primary focus was ensuring employers were successfully on boarded, in a timely, efficient, and high quality manner. Worked closely with our clients, to be responsible for on-boarding of their new business.

Remote Position (Ca Based Company)

As the employee of a small company, I was privileged to be cross trained and wear many hats :)Overall I worked as the project manager by coordinating all elements of new implementations and conversions to our SaaS Systems meeting CMS, State Medicaid, Client & Beacon expectations.Became an expert at Interpreting Client SOP and workflow documentations to determine deliverables and contractual requirements related to conversion and implementation of our products. Including identifying potential risks and providing mitigation plans.Worked with 3 development teams (2 Off Shore/1 US (Remote)) to ensure common understanding and completion of requirements and deliverables to meet Client and Beacon expectations.Provided remote and onsite training to both Clients and Teammates creating "Super Users" who not only understood or systems functionality and how it applies to their business but also how to maintain complex configuration post Go-Live.

Maitland, Fl

Responsible for coordinating across departments Customer Wholesale Orders from receipt to product feedback.

Processed Medicaid applications to ensure all State Medicaid requirements were met prior to submission to the State Medicaid agency.

Orlando, Florida Area

Reconciled membership discrepancies, managing annual audits of Plan Data and created a check and balance system for the Enrollment Department.Planned, conducted and organized monthly Enrollment Audits that include analyzing business processes, membership eligibility, and systems to ensure compliance per Medicare Managed CareGuidelines.Implemented a new Enrollment system. Provided transitioning materials, acted as the SME for Enrollment and created the plan for Go-Live including updating & training staff.