Communication & Coordination• Manage appraiser onboarding• Coordinate with appraisers, AMCs, and third-party reviewers to ensure timely delivery of appraisal products• Explain residential appraisal processes, trainee programs, and scope of work issues • Communicate appraisal reports to clients as requested• Build relationships with appraiser client contacts to improve communicationOrder Management & Oversight• Manage order engagement and bid opportunities for appraisals• Monitor AMC client sites, update E&O insurance, and appraiser licenses• Ensure correct valuation and scope of work are ordered based on lender data• Oversee workflow to ensure proper sequence of order dates, inspection dates, and due dates• Review completed appraisals for accuracy and complianceEscalation & Problem Resolution• Handle client escalations, including customer issues, complaints, revisions, and compliance violationsTraining & Development• Create AXS training manual and departmental guidelines• Train and review new AXS staff for accuracy• Develop order workflow, error tracking, and escalation proceduresProcess Improvement & Compliance• Maintain appraiser assignments and workflow• Create company-wide email handling rules and procedures• Ensure compliance with AIR and USPAP regulationsTeam Building & Relationship Management• Organize team-building activities to enhance collaboration across teams

* Coordinated communications with appraisers, Appraisal Management Companies (AMC), andthird-party reviewers, to facilitate accurate and prompt delivery of appraisal and evaluation productsand services for residential properties* Directly managed order engagement and bid opportunities* Monitored AMC client sites, updated E&O insurance, Appraiser's licenses* Managed onboarding appraisers with new AMCs* Coordinated communications with AMCs to explain residential appraisal, trainee program, andvalue conclusions as needed, including scope of work issues and property concerns during thecourse of the valuation assignment* Ensured the correct type of valuation and scope of work were ordered based on the data provided bythe lender* Established and oversaw workflow to ensure proper sequence of order dates, inspection dates, and due dates within set timelines* Directly responsible for escalations, including customer issues, complaints, revisions, AIR compliance violations, report delivery errors, and hostile telephone or email* Effectively communicated and outlined appraisal reports to clients, as requested

● Coordinated communications with appraisers, Appraisal Management Companies (AMC), andthird-party reviewers, to facilitate accurate and prompt delivery of appraisal and evaluation productsand services for residential properties● Coordinated communications with AMCs to explain residential appraisal, trainee program, andvalue conclusions as needed, including scope of work issues and property concerns during thecourse of the valuation assignment● Ensured the correct type of valuation and scope of work were ordered based on the data provided bythe lender● Created CRT training manual, department procedures, guidelines, and standards;○ Logging order processes including logging error tracking for internal, collaborative team training○ Order workflow procedures○ Late order procedures and tracking○ On-hold and/or canceled order and trip fee processes○ Revision review and tracking○ Escalation processes○ Working knowledge of AIR Compliance and USPAP Regulations○ Telephone processes and scripts○ New construction document request● Trained new CRS staff, reviewed work to ensure accuracy● Established and oversaw workflow to ensure CRSs maintained proper sequence of order dates,inspection dates, and due dates within set timelines I established as CRTL● Oversaw CRSs processing of completed appraisals for accuracy and compliance to ensure work metCompany standards● Directly responsible for CRT escalations, including customer issues, complaints, revisions, AIRcompliance violations, report delivery errors, and hostile telephone or email● Effectively communicated and outlined appraisal reports to clients, as requested● Created email handling, rules, quick steps for entire company● Built relationships with key employees among customers to create more effective communication● Created and participated in team-building activities to enhance working relationships● Created and maintained entire Operations department appraiser assignments and flow chart

• Managed financials and billing for multiple entities • Managed multiple personal homes, including monthly bills, construction, remodeling, inventory, vendors, and household staff• Created and managed inventory database for international medical clinic • Created and managed detailed household inventory, including extensive art and wine collections• Created print ads, auction lot descriptions, promotional projects, and custom gifts• Managed personal and professional calendars• Assisted, planned, coordinated, and managed dinner events, private parties, and social gatherings• Assisted, planned, coordinated, and managed international travel, accommodations, and activities• Assisted, planned, coordinated, and organized incoming guests; transportation, accommodations, and activities• Assisted, planned, coordinated, and managed travel, accommodations, and activities for auction winners• Managed, coordinated, and organized multiple home relocations• Created detailed instruction manuals for opening and closing procedures of individual properties• Created Excel spreadsheet with breakdown of expenditures for home acquisitions, restoration, and resale

• Directed and managed marketing with a budget of $500,000+ • Created marketing campaigns for all active listings, including multi-million dollar beach-front properties • Coordinated and managed all facets of open house sales events: from initial invitation to prospective buyers through cocktails, hors d’oeuvres, and entertainment • Created and maintained databases of financial contacts, property owners, vendors, and REALTORS® • Created property owner update packages • Facilitated initial contact with banks to become Foreclosure Specialists • Facilitated initial contact with current tenant/owner for short sales/foreclosures• Worked directly with banks and tenant/owner to ensure smooth transition of property for short sale/foreclosure• Conducted all initial and ongoing property inspections• Secured all vacant properties, organized, and managed all necessary repairs and construction• Organized banks, code enforcement, and utilities for transfer of services into foreclosure status

• Reviewed, gathered, and provided information for clients from client databases • Compared and analyzed client information using various required formulas, including but not limited to Vlookup, if-then-statement, filters, etc. • Created and provided client distribution assignments and analysis

• Opened, processed, and assisted with all client files • Managed accounts payable and receivable

The Schweikhardt Law Firm, Administrative Assistant(Contracted through Kelly Services) [Aug ‘09/Dec ‘09] • Opened, processed, and assisted with all client files • Managed accounts payable and receivableArthrex, Marketing Communications Assistant(Contracted through Kelly Services) [Apr ’09/Jun ‘09] • Point person for end phase of logistics for over-seas accommodations for Sales Staff • Assisted in logistical planning for multiple national sales events • Coordinated various marketing duties and systems including direct mail, packages, letters, and sales literature • Submitted corporate expense reports • Created research white papers and various forms using Adobe InDesign • Assisted with literature routing/signoff procedure (LCN) • Assisted with digital asset management • Maintained and updated marketing material binders for product development teams • Maintained and created content for specific website pages • Created content for internal messaging on plasma screens

• Managed and directed all facets of fundraising events including planning meetings, event budgets, reservations, auctions, volunteers, and event logistics• Maintained database of volunteers, donors, and vendors• Designed collateral materials for all fundraising events including initial save-the-date invitations, formal invitations, auction catalogs, program guides, gifts, and swag bag • Tracked and prepared fundraising budgets, annual reports, grants, and project oversight • Supervised website updates and maintenance

• Provided consulting and management services for non-profit organizations • Assisted in day-to-day administration of client accounts including budget planning, annual reports, grant tracking, and project oversight • Assisted in all facets of non-profit event planning ranging from 50 to 500 attendees, including attend planning meetings, track reservations, and manage donor logistics • Designed collateral materials for non-profit events, including initial save-the-date invitation, formal invitation, VIP event invitation, VIP program, donor auction package, and all auction bid materials • Assisted in political action committee campaigns, including file campaign reports, coordinate volunteer activities, generate donor thank you letters, and arrange victory party • Assisted in site coordination and set up for touring World War II aircraft • Worked directly with a diverse variety of non-profit board members at various levels • Managed accounts payable and receivable through QuickBooks