Elexis Lees Email & Phone Number

Lacey, Wa, Us

-Diagnose and troubleshoot issues related to IT networks, systems, and production software and create a knowledge base to prevent reoccurrence-Adhere to strict technical documentation requirements to ensure a clear and consistent line of communication both internally and externally -Collaborate with other engineers, programmers and technicians to install and manage security systems-Manage and troubleshoot Microsoft office and antivirus software

Lacey, Washington, United States

-Troubleshoot and update electronic communication device to ensure clients could use the device as their primary form of communication. -Collected data on hundreds of behavioral instances and interventions in a detailed manner so that they could be referenced and replicated in the future daily. -Focused on finding a solution to the problem a client was experiencing while the client was also physically and/or verbally aggressive without escalating the situation or losing… Show more -Troubleshoot and update electronic communication device to ensure clients could use the device as their primary form of communication. -Collected data on hundreds of behavioral instances and interventions in a detailed manner so that they could be referenced and replicated in the future daily. -Focused on finding a solution to the problem a client was experiencing while the client was also physically and/or verbally aggressive without escalating the situation or losing composure. -Created a new form of data collection for clients that increased detail in highly important areas while decreasing detail in areas that were irrelevant areas. Decreasing the time spent in data collection by over 25% and increasing important data collected, which in turn made a more effective behavioral program. Show less

Lacey, Washington, United States

-Collected data and communicated to clients and staff via electronic data collection system. -Performed basic troubleshooting for wifi routers, printers, and tablets both in clinic and at client’s homes-Sought out education and training in the newest forms of data collection and behavioral intervention in the field-Created a paper program to be used for data collection when other technicians ran into technical errors and could not troubleshoot on their own. Allowing work… Show more -Collected data and communicated to clients and staff via electronic data collection system. -Performed basic troubleshooting for wifi routers, printers, and tablets both in clinic and at client’s homes-Sought out education and training in the newest forms of data collection and behavioral intervention in the field-Created a paper program to be used for data collection when other technicians ran into technical errors and could not troubleshoot on their own. Allowing work flow to continue uninterrupted. Show less

Washington, United States

-Hired new technicians and worked with them directly after training to ensure they had the ability to pass their licensing exam. Resulting in a pass rate for their licensing exam of 100%-Handled complaints from clients within my scope of practice that reduced escalated issues brought to my supervisor by 50% -Reviewed data collection from employees, ensuring all fields were filled out correctly and offered further training when needed. Reducing errors in data collection from 80% to 30%… Show more -Hired new technicians and worked with them directly after training to ensure they had the ability to pass their licensing exam. Resulting in a pass rate for their licensing exam of 100%-Handled complaints from clients within my scope of practice that reduced escalated issues brought to my supervisor by 50% -Reviewed data collection from employees, ensuring all fields were filled out correctly and offered further training when needed. Reducing errors in data collection from 80% to 30% across the entire office. -Sorted and filed data collection and files in an efficient system that could be easily accessed at any time. Show less

Google It Support Professional, It Support

-Technical Support: installing & configuring computer hardware, software, and networks -Computer Networking: standard protocols for TCP/IP.

High School Diploma