Elexis Thomas Email & Phone Number

United States

Updated account information to maintain customer records.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Answered constant flow of customer calls with minimal wait times.Tracked customer service cases and updated service software with customer information.Clarified customer issues and determined root cause of problems to resolve product or service complaints.Participated in team meetings and training sessions to stay informed about product updates and changes.Enhanced productivity levels by anticipating needs and delivering outstanding support taking over 45 calls per day, as well as live chats!

Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.Bussed and reset tables to keep dining room and work areas clean.Used cash registers and credit card machines to cash out customers.Prepared specialty desserts for customers for special occasions.Folded napkins and prepared silverware sets to provide adequate supply for host station.Monitored dining rooms for seating availability as well as service, safety and well-being of guests.Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.Stayed up-to-date on menu changes to help customers make food choices.Supported needs of numerous- person wait staff who attended to specific needs of countless customers daily for upscale restaurants with social relevancy and intentionalityCultivated warm relationships with regular customers

Prepared merchandise for sales floor by pricing or tagging.Helped customers locate products and checked store system for merchandise at other sites.Engaged with customers to effectively build rapport and lasting relationships.Solved customer challenges by offering relevant products and services.Provided positive first impressions to welcome existing, new and potential customers.Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Developed, marketed and sold full range of products and support services.Answered customer questions regarding sizing, accessories and proper care for merchandise.Maintained customer satisfaction with quick and professional handling of product returns.Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.Achieved perfect attendance and on-time record.Increased sales by 10%.

Bachelor Of Arts, Small Business Management

Bachelor Of Applied Science - Basc, Business Administration And Management, General

High School Diploma