● Participated in a comprehensive IT gap analysis project for Sudan’s Ministry of Interior Affairs. ● Conducted gap analysis for an ERP system upgrade for Sudanese Free Zones Company.● Implemented virtualization solution.● Designed and implemented backup solutions.● Conducted Gap Analysis for IT departments for many customers in different business sectors.● Provided ITIL consultancy for businesses in different sectors.

● Led ITS IT infrastructure support team in Sudan to achieve more than 80% customer satisfaction to maintain a 98% availability of services, provide a monthly full systems health check, plan and execute preventive maintenance.● Provided advanced technical consultation and support for Oracle databases with issues escalated to self within the stipulated time.● Satisfied a KPI of maximum 2 hours for hardware replacement by organizing and managing an inventory of more than 500 items.● Created and maintained a knowledge database for a variety of information, procedures, and problems solutions with regard to the products handled.● Prepared and maintained a comprehensive documentation for operations and support.● Guarantied 100 % skills availability within the team by planning and executing a comprehensive staff member training program. ● Organized customer's staff training as part of the support contract.● Handled vendor communications.

● Implemented, administered and supported databases and application servers for TABS telecom billing solution, data warehouse solution, BI solution, reporting solution and web services applications in oracle high availability environment.● Conduct Capacity planning for IT infrastructure.● Provide first line support for IT infrastructure.

● Assisted in the implementation and management of telecom billing solution, data warehouse solution, BI solution, reporting solution, and web services applications in Oracle high availability environment.● Telecom billing system application administration

● Designed a plan that reduced the time needed for core banking system implementation by 30%.● Designed and developed an application for encrypted money transfer messages between the bank branches.● Designed and developed an interface that automates enrolling customers in the mobile banking service.