Mohamed Elgabass Email & Phone Number

Mississauga, ON, CA

Dubai, United Arab Emirates

• Onsite Computer Engineer - RTA Dubai - Roads and Transport Authority Of Dubai - United Arab Emirates
• Supporting almost 500 users in 46 sites around Dubai, in-person and remotely, resolving IT service requests and incidents within the SLA, ensuring critical function continuity and service excellence.
• Solely responsible for arranging and configuring the quarterly license plate auction’s IT assets (~40 PCs).
• Utilizing BMC remedy as the ticketing solution, as well as the Microsoft 365 suite for collaboration and organization, AnyDesk/TeamViewer for remote support, SCCM for patching and deployments.
• Performing software, hardware, network, and infrastructure troubleshooting for Windows, MacOS, iOS, iPadOS, Android devices and coordinating with L3 teams and vendors to ensure timely and proper resolution.(Elister.

Dubai, United Arab Emirates

• Onsite Computer Engineer - RTA Dubai - Roads and Transport Authority Of Dubai - United Arab Emirates
• Diagnosis of desktop applications, networking and infrastructure issues.
• Coordinates with IT vendors and contractors for supporting End-User devices and software.
• Responsible for resolving issues with printers, malfunction devices, workstations, laptops, mobile devices.
• Configuration and testing of any new hardware and software.
• Provide administrative functions such as equipment inventory support and ordering, IT audit requests.

Ras al-Khaimah, United Arab Emirates

• Responsible for supporting the Courts, Prosecution, and Notary departments, of around 300 users.
• Performed preventive maintenance of shared IT assets such as printers, screens, and access points. Created daily reports to confirm the functionality of critical assets.
• Heavily involved in the PC to thin client migration project, configuring new devices, and enrolling users.(Raqmiyat Staff ID # 140853 ) (EGA Staff ID # 51065)

Ajman Emirate, United Arab Emirates

• Supported home internet customers with any issues, requests, and follow-ups over the phone. Being the largest ISP in the UAE, was conducting over 110 calls per day while maintaining KPIs to be among the top 3%.
• Promoted to the VIP customer back office technical team after 1 year of consistent excellent performance. Supported billing complaints as well as the usual technical support.(TASC Staff ID # 5236) (Etisalat Staff ID #.

Port Said, Bur Sa'id, Egypt

• (On Site project with customer TCI Sanmar chemplast - Port Said)(Working on IT general support and management)
• Diagnosis of desktop applications, networking and infrastructure issues.
• Responsible for resolving issues with printers, malfunction devices, workstations, laptops, mobile devices.
• Working closely with software suppliers to resolve operational issues.
• Configuration and testing of any new hardware and software.
• Tracks and reports physical movement of stationary End-User Devices.(Wipro Staff ID # 817920)

Port Said, Bur Sa'id, Egypt

in one of the largest Container Terminal In Egypt and Middle East and job content is entry the container data in system as required, maintain the customer friendly and helpful attitude at all the times contribute to continual process of improving SCCT systems and procedures and develop effective lines of communication with other operational employees in.

Cairo, Egypt

• Technical Support & Customer Care.
• Troubleshooting any technical issues with the customer on the telephone.
• Configuring all kinds of modems/routers on the phone.
• Resolves customer complaints and problems, escalates issues.

Bachelor'S Degree, Computer/Information Technology Administration And Management

Bachelor'S Degree, Computer/Information Technology Administration And Management