Mohamed Elgabass

Mohamed Elgabass Email and Phone Number

Operations Lead @ PayMore® Stores Canada
Mississauga, ON, CA
Mohamed Elgabass's Location
Mississauga, Ontario, Canada, Canada
Mohamed Elgabass's Contact Details

Mohamed Elgabass work email

Mohamed Elgabass personal email

n/a
About Mohamed Elgabass

Mohamed Elgabass is a Operations Lead at PayMore® Stores Canada. He possess expertise in technical support, troubleshooting, networking, microsoft office, team leadership and 44 more skills. He is proficient in Arabic and English.

Mohamed Elgabass's Current Company Details
PayMore® Stores Canada

Paymore® Stores Canada

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Operations Lead
Mississauga, ON, CA
Website:
paymorecanada.ca
Employees:
8
Mohamed Elgabass Work Experience Details
  • Paymore® Stores Canada
    Operations Lead
    Paymore® Stores Canada
    Mississauga, On, Ca
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  • Elitser Technologies
    Technical Support Specialist
    Elitser Technologies Jun 2021 - Aug 2024
    Dubai, United Arab Emirates
    Onsite Computer Engineer - RTA Dubai - Roads and Transport Authority Of Dubai - United Arab Emirates• Supporting almost 500 users in 46 sites around Dubai, in-person and remotely, resolving IT service requests and incidents within the SLA, ensuring critical function continuity and service excellence.• Solely responsible for arranging and configuring the quarterly license plate auction’s IT assets (~40 PCs). • Utilizing BMC remedy as the ticketing solution, as well as the Microsoft 365 suite for collaboration and organization, AnyDesk/TeamViewer for remote support, SCCM for patching and deployments.• Performing software, hardware, network, and infrastructure troubleshooting for Windows, MacOS, iOS, iPadOS, Android devices and coordinating with L3 teams and vendors to ensure timely and proper resolution.(Elister Staff ID #5621 ) (RTA Staff ID # 76340)
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  • Wipro
    Technical Support Specialist
    Wipro Mar 2016 - Jun 2021
    Dubai, United Arab Emirates
    Onsite Computer Engineer - RTA Dubai - Roads and Transport Authority Of Dubai - United Arab Emirates•Diagnosis of desktop applications, networking and infrastructure issues.•Coordinates with IT vendors and contractors for supporting End-User devices and software.•Responsible for resolving issues with printers, malfunction devices, workstations, laptops, mobile devices.•Configuration and testing of any new hardware and software.•Provide administrative functions such as equipment inventory support and ordering, IT audit requests.•Tracks and reports physical movement of stationary End-User Devices.(Wipro Staff ID # 00655920) ( RTA Staff ID # 32627)
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  • Raqmiyat
    Technical Support Specialist
    Raqmiyat May 2015 - Mar 2016
    Ras Al-Khaimah, United Arab Emirates
    • Responsible for supporting the Courts, Prosecution, and Notary departments, of around 300 users.• Performed preventive maintenance of shared IT assets such as printers, screens, and access points. Created daily reports to confirm the functionality of critical assets.• Heavily involved in the PC to thin client migration project, configuring new devices, and enrolling users.(Raqmiyat Staff ID # 140853 ) (EGA Staff ID # 51065)
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  • Etisalat Uae
    Customer Service Representative
    Etisalat Uae Nov 2012 - May 2015
    Ajman Emirate, United Arab Emirates
    • Supported home internet customers with any issues, requests, and follow-ups over the phone. Being the largest ISP in the UAE, was conducting over 110 calls per day while maintaining KPIs to be among the top 3%.• Promoted to the VIP customer back office technical team after 1 year of consistent excellent performance. Supported billing complaints as well as the usual technical support.(TASC Staff ID # 5236) (Etisalat Staff ID # PT40015541)
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  • Wipro
    Technical Support Specialist
    Wipro Sep 2009 - Nov 2012
    Port Said, Bur Sa'Id, Egypt
    (On Site project with customer TCI Sanmar chemplast - Port Said)(Working on IT general support and management) • Diagnosis of desktop applications, networking and infrastructure issues.• Responsible for resolving issues with printers, malfunction devices, workstations, laptops, mobile devices.• Working closely with software suppliers to resolve operational issues.• Configuration and testing of any new hardware and software.• Tracks and reports physical movement of stationary End-User Devices.(Wipro Staff ID # 817920)
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  • Suez Canal Container Terminal
    Operational Specialist
    Suez Canal Container Terminal Aug 2008 - Sep 2009
    Port Said, Bur Sa'Id, Egypt
    in one of the largest Container Terminal In Egypt and Middle East and job content is entry the container data in system as required , maintain the customer friendly and helpful attitude at all the times contribute to continual process of improving SCCT systems and procedures and develop effective lines of communication with other operational employees in order to promote a climate of teamwork .(SCCT Staff ID # OP0531584)
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  • Linkdotnet
    Call Center Representative
    Linkdotnet Mar 2008 - Aug 2008
    Cairo, Egypt
    Technical Support & Customer Care. •Troubleshooting any technical issues with the customer on the telephone.•Configuring all kinds of modems/routers on the phone.•Resolves customer complaints and problems, escalates issues .
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Mohamed Elgabass Skills

Technical Support Troubleshooting Networking Microsoft Office Team Leadership Team Management Call Centers Management Telecommunications Windows Server Customer Service Network Administration Mcitp Windows 7 Teamwork Project Planning Windows Microsoft Excel Servers Operating Systems Tcp/ip Business Analysis Microsoft Word Windows Xp Windows Vista Windows 8 Microsoft Technologies Wireless Hardware Training Testing Information Technology Help Desk Support System Administration Computer Hardware Computer Engineering Software Installation Active Directory Printer Support Computer Networking Network Security Dynamic Host Configuration Protocol Itil Customer Support Laptops It Support It Hardware Support It Operations Service Desk

Mohamed Elgabass Education Details

Frequently Asked Questions about Mohamed Elgabass

What company does Mohamed Elgabass work for?

Mohamed Elgabass works for Paymore® Stores Canada

What is Mohamed Elgabass's role at the current company?

Mohamed Elgabass's current role is Operations Lead.

What is Mohamed Elgabass's email address?

Mohamed Elgabass's email address is mo****@****pro.com

What schools did Mohamed Elgabass attend?

Mohamed Elgabass attended Sadat Academy For Management Sciences, Sadat Academy For Management Sciences.

What skills is Mohamed Elgabass known for?

Mohamed Elgabass has skills like Technical Support, Troubleshooting, Networking, Microsoft Office, Team Leadership, Team Management, Call Centers, Management, Telecommunications, Windows Server, Customer Service, Network Administration.

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