Mohamed Elgebaly Email & Phone Number

Egypt

1- Software Testing and Quality Control activities- Lead QC Team.- Create organization QC policy.- Review & approve all QC Documents.- Install –customize Bug tracker software as Netways bug tracking tools.- Execute load – stress – performance test on all our projects.2- Manage Customer Support Team- Review all Customer support Cases- Follow up on All Customer Cases with Technical Team- Schedule resources on support ticket as every Service level agreement KPIs.- Create – update Support Customer Care Portal.- Create – update Support Work Flow through CRM 2011.- Manage All Customer Service Agreements.- Reporting support department status monthly-quarterly-yearly.- Manage all our customers’ servers on our data center in Side KSA & USA site through our monitoring tools.- Manage all out source teams’ resident on our customers side. 3- Software Quality Assurance Procedure- Review & update Netways policy and procedure related to SDLC.- Share- Create- Update ISO 27001 certificate Policy & Procedure related to IT department.- Share – Create – Update BCM certificate for our current customers.- Create Netways road map to Achieve CMMI certificate.

Main activates:-Provide overall day-to-day direction and management of the projects. -Produce and get agreement of the overall project implementation plans. -Apply appropriate project processes and standards according to CMMI / PMI Standards. -Plan, monitor and control progress against plan, expenses against budget, achieve quality against expectations.-Act as the company’s Change Control Board Authority for the project within the remit agreed.-Coordinate acceptance and handover of the systems to the customers, and to the follow-up with support team.1- Software Technical Support activities: •Make Customers visits for the following: A- Install new applications B- Solve problems on current installed applications C- Training the customers on the selected products •Create implementation plans to our products for our customers & monitor the execution •Convince customers to make sign support contracts.2- Monitor the customer payments and invoicing status with finance once needed.3- YAT software applications Enhancement: A.Study new requirements of the customers and how to implement it on our products or to create new products B.Study competitors’ products on our products fields technical and pricing C.Create templates to SW Department based on VMMI standards D.Create user and installation manual to YAT products E.Recommend new enhancement on our old products or to the new products4- R&D activities: A.Study international product to compare it with our products. B.Study the international software development standard templates to implement it on software department.5-Testing and QA activities: B. Build testing results reports. C.Create test cases to YAT products. D.Test new release of old products E.Prepare test plans. F.Prepare QA plan. H.Owner Of CMMI Project to chive CMMI Certificate to YAT software House.