Elizabeth is an Elite 1:1 Coach with Ops Boss® Coaching and also leads the Group Coaching Program. Her career path from entry-level Administrative Assistant through Marketing Assistant to EA and on into leadership as COO provides the ideal background as a resource for her coaching clients. She is also renowned in the industry as the author of the popular blog "The Assistant Files" and has a passion for helping newer assistants "connect the dots" so they confidently make the transition from rookie admin to consummate professional and Ops Boss®!Elizabeth is the Chief Operations Officer at The Hern Group in Kansas City, MO. Their team sells over 300 homes per year. Elizabeth got her start in real estate in 2004 when her former boss became a buyer's agent on a top team at Keller Williams and pushed to get Elizabeth hired as the Marketing and Administrative Assistant. In 2010, she joined Ron Henderson as his Executive Assistant and quickly transitioned into the role of Chief Operations Officer. After nearly 12 years with Ron Henderson, Elizabeth decided to seek further growth and leadership opportunities with The Hern Group.She continues to grow in her role by seeking out coaching and mentoring of her own. She believes in creating partnerships between assistants and lead agents because that strategic relationship is one of the most critical for any real estate agent who wants to own a business instead of just running a team. Her ONE Thing is growth; striving to become a better person every day.Elizabeth has lived in and around Kansas City, Missouri all her life. She is a graduate of Missouri State University with a degree in Secondary Education. Her three greatest loves in life are her husband Aaron, books, and pizza.

The Hern Group sells residential, commercial, and new homes real estate in Kansas City and the surrounding areas. As COO, I manage the operations staff and assist with long-term planning and business building.

It is my pleasure to head the operations department at Ron Henderson & Associates. I oversee the hiring process and I make sure our staff has everything they need to be successful in helping our client achieve their real estate goals.

I was head of the marketing and contracts department for this real estate team. I created direct mail marketing pieces and made sure they were sent on time. I took photos of our new listings and distributed the photos and listing information across various real estate websites. Once a listing went under contract, I executed the contract to close system that I created to make sure our clients closed on time with as little worries as possible.