Elgin Batie Iii Email & Phone Number

Houston, Texas, United States

Houston, Texas

● Resolves customer concerns through appropriate resources and tools.● Supports order entry processing for COE agents● Provides direction to assist customers, drive team performance, and improve communication relations ● Acts as an ambassador to increase product awareness and sales ● Primary point of contact for all onboarding operations including but not limited to product training, technical support, and account management ● Investigates and solves customers inquires, which may be complex or long-standing problems that have been passed on by a local support team● Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations● Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products● Keeping customers informed of process and procedural changes● Working knowledge of computer applications such as Microsoft Office and Salesforce● Driving high customer Satisfaction

Ann Arbor, Michigan

Ann Arbor, Michigan

Ann Arbor

● Responsible for scheduling, recruiting, pre-screening, interviewing and hiring qualified candidates● Accurately analyze coded data from live interviews● Provide direction to assist candidates as well as employees to improve communication functions● Promoting ideas for process improvement and assisting in their implementation● Troubleshoot problems and work with internal teams to provide solutions● Work with our business partners to ensure an efficient global process and knowledge share● Provide regular metric updates● Training and development of new team members● Assist with the implementation of technology to help streamline the front to back process● Facilitate the onboarding process and provide timely and accurate feedback to key stakeholders

Ann Arbor, Michigan, United States

● Curate product ads to attract new clients through various social media channels● Oversee all marketing and administrative functions● Assisted with product training and promotional event planning● Manage store associates social ambassador program● Assist in developing relationships with influencers and bloggers that are relevant and engaging● Work closely with creative team to develop social media channel and content strategies with a “first to market” approach● Develop and continuously update best practices and manage recommended rules of engagement● Work with Social Media Manager to define seasonal influencer strategies and lead content development with influencers/agencies● Manage store associates social ambassador program● Supported the development of strategy and content on DBTS social media platforms

Bachelor'S Degree, Communications

Activities and Societies: EMU Student Advertising Association

Associate'S Degree, Business Sales & Marketing