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Emilio Luis Lozano is listed as Customer Service Specialist - Propeller Aero at Propeller, a company with 147 employees, based in Marikina, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Emilio Luis Lozano.
Emilio Luis Lozano previously worked as Customer Service Specialist at Propeller and Project Associate - Operations at Sutherland. Emilio Luis Lozano holds Manufacturing Engineering And Management, Engineering from De La Salle University.
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I am enthusiastic, adaptable, and always yearn to learn new skills, while improving my current skillsets in the process. My existing role fosters collaboration for seamless execution of project deliverables, and meeting stipulated timelines for tasks.I have a keen eye for detail, which lends well with the projects and tasks that I work on.
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A career timeline built from the work history available for this profile.
Australia
Propeller has grown from a Sydney-based start-up to a global, widely-respected business with offices in Denver, Manilla, and Amsterdam, powering over 85,000 users across 47,000 worksites in over 80 countries.This easy-to-use platform combines the best GIS and survey technologies. It empowers its users to map, measure, and manage their worksites like never.
- Works side by side with cross-functional teams to accomplishprojects within established time frames- Assists in alleviating queue backlogs for any type of contact- Analyzes data and identifies key points with trends tostreamline process flows for internal teams- Conducts deep dive investigation on fraud and other escalatedtickets- Presents key insights.
- Manages escalations and high-profile contacts with confidence, using resolution mindset and the advisor principles to find the best path forward in addressing their concerns- Manages Jira tickets to monitor live issues and bug reports, as well as coordinating legal escalation cases with relevant teams- Oversees campaign submissions for content.
- Provided virtual SME support in nesting for both local and global sites, and making sure they're well-versed in product knowledge and process flows before being introduced in production- Facilitated case alignment activities for tenured colleagues- Ensured that freehand emails are tailor fit responses for issues and concerns, and have a resolution.
- Resolved request emails with accurate outcomes, and constantly met performance benchmarks in all areas- Attended to customer concerns, which include accounts, billing, fraud and technical troubleshooting via email, and escalating cases whenever necessary
- Provided supervisor support across multiple channels (email, chat, and voice) for cases needing escalation- Addressed order queries for a spectrum of platform users, including merchants, customers and platform couriers- Handled priority customers and accommodate special requests for orders, and communicate updates with merchants for proper documentation
- Provided technical assistance for subscription users for their hardware and software concerns- Upsell and offer other services available to customers
Other employees you can reach at propelleraero.com. View company contacts for 147 employees →
Grace Panetti
Colleague at Propeller
Denver, Colorado, United States, United States
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NA
Nikki Alen Pasaje
Colleague at Propeller
Metro Manila, National Capital Region, Philippines, Philippines
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JB
Joshua Britton
Colleague at Propeller
Chicago, Illinois, United States, United States
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JW
Jan Wouter Kruyt
Colleague at Propeller
Leiden, South Holland, Netherlands, Netherlands
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MJ
Mark Jonathan Germentil
Colleague at Propeller
Quezon City, National Capital Region, Philippines, Philippines
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JE
John Ernest Chua
Colleague at Propeller
Metro Manila, Philippines
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JB
Joe Ballandby
Colleague at Propeller
Denver, Colorado, United States, United States
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JW
John Walls
Colleague at Propeller
Fort Collins, Colorado, United States, United States
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SV
Samuel Viitikko
Colleague at Propeller
Utrecht, Utrecht, Netherlands, Netherlands
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GS
Gunther S.
Colleague at Propeller
San Francisco Bay Area, United States
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Quick answers generated from the profile data available on this page.
Emilio Luis Lozano works for Propeller.
Emilio Luis Lozano is listed as Customer Service Specialist - Propeller Aero at Propeller.
Emilio Luis Lozano is based in Marikina, National Capital Region, Philippines while working with Propeller.
Emilio Luis Lozano has worked for Propeller, Sutherland, Telus International Philippines, and Convergys.
Emilio Luis Lozano's colleagues at Propeller include Grace Panetti, Nikki Alen Pasaje, Joshua Britton, Jan Wouter Kruyt, and Mark Jonathan Germentil.
You can use AeroLeads to view verified contact signals for Emilio Luis Lozano at Propeller, including work email, phone, and LinkedIn data when available.
Emilio Luis Lozano holds Manufacturing Engineering And Management, Engineering from De La Salle University.
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