Managed and supported Linux & Solaris servers and Solaris trading desktopsSupported Wombat market data infrastructure and monitored data qualityInvestigate issues with delayed ordersMonitoring and configuration of Nagios and Icinga alertsProvided phone support coverage to overnight Chicago tradersProvided Linux training to junior team membersImplemented Symantec Endpoint Protection 11 for London OfficeInvestigate and remediate issues with Sun hardwareWrote and implemented London power down policy

Lead the IST technical projects team (4 staff) providing training, guidance & support, e.g. writing PS scripts or assisting with design, coding & debuggingLead point of technical escalation to IST frontline IT support (15 staff) either by personally handling problems or escalating to appropriate team(s)Intermediate-advanced PowerShell scripting. To provide monitoring, analysis and environmental changes & utilizing XAML & WPF to create GUIsEnd of year staff appraisalsProvide 2nd - 3rd line desk side (desktop & application) support to 1700 traders in Sales & Trading (IST), comprising of Equities, Fixed Income, Foreign Exchange & CommoditiesResponsible for sovereign auction applications e.g. support, packagingGlobal support and deployment of in house real-time market data Excel add-in Beginner-intermediate SQL & PERL as part of support for global web tool Project managed many software rollouts within Sales & TradingProvide 1st - 2nd line support to Linux and Solaris desktopsManage all London ticker boards, including market data additions and underlying Excel spreadsheet designsBeginner-intermediate knowledge in Equities, Bonds, Credit, FX, Commodities, Derivatives (Forwards, Futures, Options) & SwapsTrade floor outage management (investigation, escalation, resolution, impact)Mathematica & Matlab Windows client & Linux server support - was solely responsible for introduction of the global Mathematica licence serverLead virtualization tester for IST London (Published Citrix desktop on VMWare ESX server on i7 platform)Bespoke Linux workstation design and build1 month secondment to global outage management team to knowledge share6 month secondment Win 7 and Office 2010 trading desktop virtualization team

Provided 1st-3rd line support in an MS & Linux environment across global officesSupported NT, 2k & XP OSOutlook & Excel support - instruction therein and bespoke dll fault resolutionSupported high pressure, business critical, trading deskSupported financial market applications e.g. Reuters, Bloomberg, FXAllMaintenance of Reuters Triarch - DACS & AMSDuring Reuters' troubleshooting found was able to save Pareto £36,000paNT & Exchange administration - User management, permissions, lockouts etcHardware purchasing - specification, selection, construction & installationServer building - installs of NT server as PDC and BDC, with Exchange 2000Linux SysAdmin -RedHat builds & maintenance for DNS, Squid, QMail & CricketAdvised on implementation of DDNS, DNSSEC & Split-Split DNSGeneral Systems' Routines - voice, data and CCTV tape archival & management

Part of the development team for an in house metrological application used in the semiconductor industry. The primary focus of my work was Tcl/Tk scripting for the user interface