At Johns Hopkins Health System, our team is committed to providing exceptional support for limited English proficiency patients. My leadership role in language services operations leverages a Master's in Healthcare Management and expertise in quality metrics and process improvement. This dedication ensures that every patient receives personalized and comprehensible care.In collaboration with diverse departments, we've enhanced patient satisfaction through rigorous quality assurance and effective staff training. These efforts, alongside managing interpreter resources, align with the organization's goals and demonstrate a proactive approach to addressing language service concerns. With certifications in Lean Six Sigma and Patient Safety & Quality, the department upholds the highest standards in healthcare communication.