Elham Jozaghi Email & Phone Number

Toronto, Ontario, Canada

• Collaborate closely with developers and stakeholders to design data schemas, define data feed requirements, and contribute to the organization-wide data strategy.• Develop and maintain dynamic Workday reports to support operational teams, improving insights and decision-making capabilities.• Assist the HR team in financial modeling, KPI tracking, and other analytics initiatives to drive informed decision-making and strategic planning.• Partner with the Payroll team to manage Federal and Provincial health care programs for compliance and accurate processing.• Act as a liaison between Human Resources, functional user groups, and stakeholders to define, analyze, and validate business requirements, translating them into effective technical solutions.• Ensure all business requirements for assigned projects are meticulously defined, documented, communicated, implemented, and rigorously tested.

Montreal, Quebec, Canada

• Generated personnel statistics cleaned and analyzed data to support corporate executive plans.• Collected and analyzed data using advanced tools, creating comprehensive reports and visualizations with Power-bi. • Actively listening to employees' concerns, effectively identifying the root causes of their issues, and providing tailored solutions to address and resolve their challenges.• Successfully designed and conducted HRIS-related training sessions, ensuring effective knowledge transfer and empowering teams with the necessary skills for seamless utilization.• Performed daily troubleshooting on systems for smooth data processing.• Collaborated with HRIS and payroll teams for audit checks and updates.• Maintained records for 650+ employees with 99.9% accuracy.• Conducted 200+ monthly data checks for accuracy, especially in reimbursement processes.• Executed various queries to streamline processes, including the management of large-scale email campaigns, updating extensive job codes, and more.

Montreal, Quebec, Canada

• Managed 10-20+ daily special orders, addressing customer inquiries and resolving complaints with a focus on maintaining high satisfaction levels, showcasing strong problem-solving and analytical skills.• Utilized SAP for data-driven inventory management, maintaining data accuracy and optimizing stock levels to streamline order fulfillment, showcasing strong data management skills and meticulous attention to detail.

Tehran, Iran

• Designed and delivered e-learning courses and workshops for 20+ employees monthly, reaching an audience of 400 employees companywide.• Utilized 360-degree feedback tools and Excel to conduct and analyze monthly performance management, contributing to enhanced employee development strategies.• Negotiated contracts with vendors and successfully reduced professional development fees by $100 USD per employee, resulting in total savings of $40,000 USD for the company annually.• Managed educational budgets effectively and negotiated contracts to align with fiscal objectives.• Developed and maintained an annual educational calendar to ensure timely and structured employee training.• Pioneered the adoption of diverse learning methods across the organization, such as coaching, job-shadowing, and online training, to cater to different learning preferences and operational requirements.

• Maintained a comprehensive data management system to track over 1,500 assets, enabling precise analysis of equipment utilization and maintenance needs.• Utilized advanced data analytics techniques to create detailed daily and monthly reports on equipment usage and performance, identifying trends and optimizing maintenance schedules.• Developed and conducted targeted training sessions for new employees, emphasizing effective visitor management and customer service skills, to ensure seamless team integration and positive visitor experiences.• Analyzed customer interaction data to streamline the scheduling and management of over 30 daily visitors, improving resource allocation and enhancing overall customer experience.• Coordinated the daily management of 30+ visitors, optimizing scheduling and resource allocation to enhance service efficiency and customer satisfaction.• Extracted and analyzed data from the company website to generate regular reports on machine efficiency, downtime, and maintenance requirements, supporting proactive asset management.• Collaborated with the IT department to enhance website functionalities, ensuring accurate and user-friendly tracking of equipment performance metrics.• Leveraged sophisticated automated reporting systems to deliver crucial operational insights to stakeholders promptly, significantly enhancing machine reliability and boosting overall productivity.

Master'S Degree, Industrial Engineering, 3.64

Bachelor'S Degree, Industrial Engineering