Who is Elham Mostafa? Overview
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Elham Mostafa is listed as Technical Lead Site Reliability Engineer at _VOIS, based in Cairo, Egypt. AeroLeads shows a matched LinkedIn profile for Elham Mostafa.
Elham Mostafa previously worked as IoT Site Reliability Engineer at _Vois and IOT 3rd Line Support Senior Engineer at _Vois. Elham Mostafa holds Network And System Administrator, Network And System Administration/Administrator from Information Technology Institute (Iti).
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Email format at _VOIS
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_VOIS
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Profile bio
About Elham Mostafa
I am a Technical Lead Site Reliability Engineer, I specialize in ensuring the reliability, scalability, and performance of our systems. With a strong background in site reliability engineering, my role involves collaborating closely with cross-functional teams to enhance our infrastructure, optimize system performance, and drive continuous improvement. I am passionate about leveraging my technical expertise to solve complex challenges and deliver high-quality solutions that support our business objectives.
Listed skills include Unix Shell Scripting, Linux, Solaris, Red Hat Linux, and 39 others.
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8 roles
Elham Mostafa work experience
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Technical Lead Site Reliability Engineer
Current
Jan 2024 - Present
Iot Site Reliability Engineer
Responsible for: Repo maintenance New features, application releases deployments Pipeline maintenance/changes (pipeline creation as per platform needs) Reactive scaling Proactive scaling/maintenance Dashboards creations, monitoring SLO’s… for both application and Infrastructure. Bug fix ownership Responding to security demand Responding to alerts Automation Database monitoring/BAU Patching/upgrades
May 2022 - Jan 2024
Iot 3Rd Line Support Senior Engineer
Jan 2019 - May 2022
Senior Application Support Engineer
responsible for supporting Vodafone retail services which are built on Unix/Linux infrastructure plus application servers mainly Oracle Weblogic with Apache as front-end reverse proxy server for different operating companies, Main responsibilities and roles can be briefly listed like:-• Provide second line IT support for production/stage environments from issue occurrence till efficient resolution of incidents and service requests.• Take ownership of higher-priority incidents and ensure that they are handled and followed through to completion.• provide technical guidance and assistance to first line support in the effective resolution of lower-priority incidents.• Work closely with the Problem Management team to provide root cause, detailed analysis, preventive actions and provide a final solution of incidents.• Deploy fixes and changes for service on production and stage environment and draw different scenarios for the fix and for rollback as well. • Handle customer escalation and follow up until issues resolved.• Handle customer's issues received by email, call, and tickets.• Monitor different environment production/stage to ensure sanity health of the application and confirm that service is up and running using different tools and scripts. • write scripts to automate the service daily tasks and deployments
Oct 2017 - Jan 2019
2Nd Line Application Support Engineer
responsible for supporting Vodafone retail services which are built on Unix/Linux infrastructure plus application servers mainly Oracle Weblogic with Apache as front-end reverse proxy server for different operating companies, Main responsibilities and roles can be briefly listed like:-• Provide second line IT support for production/stage environments from issue occurrence till efficient resolution of incidents and service requests.• Take ownership of higher-priority incidents and ensure that they are handled and followed through to completion.• provide technical guidance and assistance to first line support in the effective resolution of lower-priority incidents.• Work closely with the Problem Management team to provide root cause, detailed analysis, preventive actions and provide a final solution of incidents.• Deploy fixes and changes for service on production and stage environment and draw different scenarios for the fix and for rollback as well. • Handle customer escalation and follow up until issues resolved.• Handle customer's issues received by email, call, and tickets.• Monitor different environment production/stage to ensure sanity health of the application and confirm that service is up and running using different tools and scripts. • write scripts to automate the service daily tasks and deployments
Oct 2015 - Sep 2017
Technical Support
Support 3G devicesHandle trouble tickets to solve issues on voice and data lines related to Etisalat system
Mar 2015 - Sep 2015
External Lab Instructor
Information Technology Institute (Iti)
Help students in their labs for (Solaris, Redhat, Microsoft Windows Server 2008)
Nov 2014 - Mar 2015
2 education records
Elham Mostafa education
Network And System Administrator, Network And System Administration/Administrator
Information Technology Institute (Iti)
Bachelor Of Science (B.Sc.), Electrical, Electronics And Communications Engineering
Faculty Of Engineering,Alexandria University
FAQ
Frequently asked questions about Elham Mostafa
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What company does Elham Mostafa work for?
Elham Mostafa works for _VOIS.
What is Elham Mostafa's role at _VOIS?
Elham Mostafa is listed as Technical Lead Site Reliability Engineer at _VOIS.
Where is Elham Mostafa based?
Elham Mostafa is based in Cairo, Egypt while working with _VOIS.
What companies has Elham Mostafa worked for?
Elham Mostafa has worked for _Vois, Etisalat Misr, and Information Technology Institute (Iti).
How can I contact Elham Mostafa?
You can use AeroLeads to view verified contact signals for Elham Mostafa at _VOIS, including work email, phone, and LinkedIn data when available.
What schools did Elham Mostafa attend?
Elham Mostafa holds Network And System Administrator, Network And System Administration/Administrator from Information Technology Institute (Iti).
What skills is Elham Mostafa known for?
Elham Mostafa is listed with skills including Unix Shell Scripting, Linux, Solaris, Red Hat Linux, Ccna, Unix, Virtualization, and Linux System Administration.
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