Elham Sayed Email & Phone Number

Elham Sayed is a Team leader Call centre e-finance projects.

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  Team Leader

  E-Finance

  Apr 2017 - Aug 2023 - Egypt

  My experience in tax protect ,takafoul we karama ,jumia support call centre agent work as a trainer for new agents nequpty project training for new informationNeqabty company dec 2020 till now 1-In charge of organizing, inspiring, and managing a group of call center employees.2-Provide updated information to customer service personnel.3- track down and address customer complaints.4-interviewed new agents.5- daily complaints reports.6-… Show more My experience in tax protect ,takafoul we karama ,jumia support call centre agent work as a trainer for new agents nequpty project training for new informationNeqabty company dec 2020 till now 1-In charge of organizing, inspiring, and managing a group of call center employees.2-Provide updated information to customer service personnel.3- track down and address customer complaints.4-interviewed new agents.5- daily complaints reports.6- responses on websites and social media.7- Follow up on payments and refunds with the finance department.CALL CENTER SUPORTER APRIL 2017 till nov 2020 -1 In charge of organizing, inspiring, and managing a group of call center employees. 2- track down and address customer complaints3- daily report on team performance4- Agent for the Jumia call center and support5- Takaful and Karama cash transfer programs’ agent and supporter 6- take difficult calls and deal with the customer Show less

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  Cairo University

  Accounting And Finance