Elham Asiri Email & Phone Number

Elham Asiri is a Customer Service Representative at Car Plus 1.

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  Customer Service Representative

  Car Plus 1

  Jun 2023 - Present - Jeddah, Makkah, Saudi Arabia

  -> Providing exceptional customer service by addressing inquiries, concerns, and requests promptly and courteously.-> Handling reservations for luxury car rentals, ensuring accuracy and confirming bookings with customers.-> Managing the check-in and check-out process for rental vehicles, including inspecting cars for any damages and ensuring paperwork is complete.-> Processing payments, issuing invoices, and resolving any billing discrepancies or issues.-> Offering detailed information about available car models, rental terms, insurance coverage, and additional services.-> Resolving customer complaints or issues related to vehicle rentals, ensuring customer satisfaction.-> Answering phone calls and responding to emails promptly and professionally.-> Assisting in sales efforts by promoting additional services such as GPS navigation, insurance upgrades, or extended rental agreements.-> Performing general administrative duties such as filing paperwork, maintaining records, and updating customer databases.-> Collecting customer feedback to improve services and reporting any recurring issues to management for resolution.-> Coordinating with other departments such as maintenance, valet services, and management to ensure smooth operations.-> Ensuring compliance with company policies, rental agreements, and legal requirements related to vehicle rentals.-> Identifying opportunities to upsell additional services or upgrades to enhance the customer experience and increase revenue.-> Familiarizing yourself with the features and specifications of the luxury car fleet to better assist customers in selecting the right vehicle.-> Assisting customers in emergency situations such as accidents or breakdowns by coordinating with roadside assistance and following company protocols.