Betty Holloway

Betty Holloway Email and Phone Number

Technical Trainer and Business Analyst @ Acadia Bay Consulting
Richmond, VA, US
Betty Holloway's Location
Richmond, Virginia, United States, United States
Betty Holloway's Contact Details

Betty Holloway personal email

n/a
About Betty Holloway

I am an experienced, results driven strategic leader with a background in building teams, implementing customer health programs, overseeing product development, and leading customer implementations. I have created and managed new departments in the IT space including Training and Customer Success. Prior to my work in the IT industry, I managed events, certifications, and programs for associations. I am a Salesforce Certified Administrator with several years of experience with the platform. I have loved my customer interactions and the knowledge that I am serving them well in the work that I do every day.

Betty Holloway's Current Company Details
Acadia Bay Consulting

Acadia Bay Consulting

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Technical Trainer and Business Analyst
Richmond, VA, US
Website:
acadiabay.com
Employees:
5
Betty Holloway Work Experience Details
  • Acadia Bay Consulting
    Technical Trainer And Business Analyst
    Acadia Bay Consulting
    Richmond, Va, Us
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  • Achurch Consulting
    Consultant For It And Change Management Solutions At Achurch Consulting
    Achurch Consulting 2021 - Present
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  • Eightcloud
    Engagement Manager
    Eightcloud 2019 - 2021
    EightCloud is a team of top performing, trusted Salesforce advisors with a passion for helping all types of organizations leverage the full potential of Salesforce to evolve their businesses. As the Engagement Manager, my role entails a mix of Account Management with a large portfolio of clients, as well as leading strategic initiatives to identify key customer KPIs, measuring client health and identifying insights and trends to shape the way we interact with our customers.
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  • Fonteva
    Senior Customer Success Manager
    Fonteva 2018 - 2019
    Arlington, Virginia
    In this role, I managed a diverse portfolio of 37 customers with a 100% retention rate. I served as an escalation point for my customers' support cases, performed strategic quarterly business reviews, identified and executed contracts for up-sell opportunities, as well as served as a Project Manager for some larger implementations and Managed Services projects. As 1 of 6 CSMs at Fonteva, I brought in 58% of my team's 2019 revenue for license and professional services up-sells. Additionally, a large number of my customers served as Case Studies for Fonteva as well as frequent referrals.
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  • Fonteva
    Senior Software Trainer / Business Consultant
    Fonteva 2015 - 2018
    Arlington, Virginia
    In this role, I created and managed Fonteva’s first formal Training Department with an achieved goal to make the department revenue-generating within two years of its conception. I personally developed classroom courses, e-learning modules, video tutorials, and technical documentation. Pre-automation, I wrote thousands of test cases and managed our QA team for several major product releases. I had the privilege to travel globally for on-site customer training and side-by-side consulting work, providing quality Salesforce and Fonteva demos that go above and beyond basic knowledge of the product and show enthusiasm and passion.
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  • Ncura: National Council Of University Research Administrators
    Education Specialist
    Ncura: National Council Of University Research Administrators 2013 - 2015
    Washington D.C. Metro Area
    In this role, I implemented, designed, and managed the "NCURA" app (c. 2014) as well as served as the point of contact for implementing NCURA's Learning Management System (LMS). Additionally, I managed all of NCURA's educational programs and content, serving NCURA's 7000+ members.
 I was the editor of programs for all national conferences, including managing content for over 400 sessions yearly. I self-taught graphic design in order to bring previously outsourced marketing projects in-house.
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Betty Holloway Skills

Leadership Training Customer Service Public Speaking Salesforce.com Administration Salesforce.com Program Management Strategic Planning Strategy E Learning Data Analysis Consulting Quality Assurance Nonprofit Organizations Project Management Instructional Design Business Development Employee Training Team Building Software Documentation Video Editing Writing E Commerce Documentation Research Editing Testing Marketing Event Planning Software Development Life Cycle Event Management Learning Management Systems Microsoft Office Microsoft Excel Microsoft Word Microsoft Powerpoint Microsoft Outlook Adobe Photoshop Final Cut Pro Teaching Management Team Leadership Critical Thinking Time Management Teamwork Leadership Development Testrail Sales Engineering End User Training Applause Public Relations Creative Writing Powerpoint Social Media Social Networking Editorial Publishing Blogging Community Outreach Proofreading Photoshop Indesign Graphic Design Report Writing Marketing Communications Lightroom Digital Photography Salesforce Training Nonprofits Higher Education Training Course Development Training And Development Technical Writing Instructor Led Training Software Project Management

Betty Holloway Education Details

Frequently Asked Questions about Betty Holloway

What company does Betty Holloway work for?

Betty Holloway works for Acadia Bay Consulting

What is Betty Holloway's role at the current company?

Betty Holloway's current role is Technical Trainer and Business Analyst.

What is Betty Holloway's email address?

Betty Holloway's email address is bh****@****eva.com

What is Betty Holloway's direct phone number?

Betty Holloway's direct phone number is +170346*****

What schools did Betty Holloway attend?

Betty Holloway attended University Of Richmond.

What are some of Betty Holloway's interests?

Betty Holloway has interest in Sustainability, Education, Editing, Publishing, Creative Writing, Digital Photography, Graphic Design.

What skills is Betty Holloway known for?

Betty Holloway has skills like Leadership, Training, Customer Service, Public Speaking, Salesforce.com Administration, Salesforce.com, Program Management, Strategic Planning, Strategy, E Learning, Data Analysis, Consulting.

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