Handled weekly inventory, time sheets, and oversaw preparation for board of health inspections.Led customer service interactions averaging one customer per minute during peak rushSourced new and local products to stock our retail shelves

Primary point of contact for ~100 real estate agents and principals answering questions ranging from product, operations and enterprise systems. Conducted weekly onboarding and daily training sessions for agents to ensure they were prepared to take advantage of the Compass tech platform.• Partnered closely with Sales Managers and other cross-functional teams to build and execute agent success strategies, including business growth plans• Mastered Compass technology and educated agents on Compass products and programs to enable best business practices in a competitive landscape• Proactively served a portfolio of assigned agents so that they may achieve positive business outcomes via Compass software and services

Processing loans for businesses applying for Payroll Protection Plan loans through the Small Business Association during Covid-19 pandemic.• Answering phone calls from business owners looking to apply for PPP loans with Federal stimulus funds• Reviewing applicant tax documents to determine loan eligibility and coaching business owners through process of receiving emergency loans to save businesses effected by Covid-19.• Managing Salesforce tickets for applicant inquiries and acting as liaison between departments to process applications and distribute funds.

Managed pipeline development and conference presence for start-up operating in K-12 curriculum development. Cultivated relationships with stakeholders across school districts to for team of eleven sales executives.• Crafted language for conferences engagements including sponsored speaker panels, dinner reception, and booth activities resulting in 117 of qualified leads.• Coordinated matriculation of conference attendees leads from prospect to sales conversations, resulting in $3.4 million in new pipeline.• Reorganized lead management process across departments ensuring prospects received responses within the hour.

Promoted to manage a team of nine associates who market and sell EAB services to leaders from major higher education institutions and systems. Develop and direct the implementation of territory segmentation strategies. Partner internally to streamline the sales and communication processes. Participate in high-level sales presentations.• Achieved 107% of goal to deliver $12.4 million in new business for 2018 by leading innovative outreach strategies that penetrated previously untapped market segments and positioned EAB as the leader in student success initiatives.• Through a differentiated and time-sensitive marketing campaign, attracted 1,200 higher education leaders from over 600 institutions to attend the EAB Student Success Conference, a 10% increase over the previous year.• Coached and mentored staff, contributing to improved employee retention and promotions for seven team members.• Nominated by peers for Spirit of Generosity Award, given to an employee who “most embodies EAB’s culture and values”.• Collaborated with influencers at the United Negro College Foundation (UNCF) to strategize a path to partnership, which led to high-level presentations at 26 campuses nationwide.• Selected by senior management as a super-user for new technologies.Senior Marketing Associate (2016-2017)• Cultivated relationships with academic leaders at colleges and universities for cross-sell and pure prospect markets.• Created and executed a reimagined visit acquisition strategy that was adopted across the entire vertical team.• Attained 102% of visit goal and supported the client development executive in delivering $3.7 million in new bookings.• Revamped outreach and collateral materials to establish credibility with existing members and prospects.

A non-profit organization that provides employment opportunities to those with disabilities.Program ManagerDeveloped and managed job and life skills programs for traditionally underserved members of the community. Oversaw sales and inventory for the Vintage Garden Kitchen and Farm that generated employment and revenue to support ARC programs.• Cultivated relationship with local restaurants and chefs to provide revenue for Vintage Garden Farm.

Identified new student leaders for outreach and conducted recruitment meetings. Managed daily program development. Implemented a targeted email fundraising campaign.• Surpassed goals by increasing new student involvement 211%.