Summary: Supervises and coordinates activities of the Enrollment staff. Organizes the daily workflow of the Enrollment Department. Monitors the processes performed in the Enrollment Department and the output of the Enrollment staff. 1. Coordinates the processing of membership enrollment and changes by the Enrollment staff. Monitors work volume and allocates work among staff. Monitors the processing of enrollment information to determine compliance with the time limits… Show more Summary: Supervises and coordinates activities of the Enrollment staff. Organizes the daily workflow of the Enrollment Department. Monitors the processes performed in the Enrollment Department and the output of the Enrollment staff. 1. Coordinates the processing of membership enrollment and changes by the Enrollment staff. Monitors work volume and allocates work among staff. Monitors the processing of enrollment information to determine compliance with the time limits established by regulatory, contractual and departmental policies. 2. Ensures that adequate and appropriate resources are available for staff to fulfill objectives.3. Trains newly hired and existing staff on the policies and procedures of the Enrollment Department. Develops and maintains new employee orientation and other training materials for the Enrollment Department. 4. Manages the processing of member information packets. Researches, develops an understanding of, and adheres to federal regulations regarding the mailing process. Coordinates the processing and mailing of documents distributed by the Enrollment Department. 5. Acts as a resource to other Enrollment Department staff to resolve more complicated member and/or employer concerns about eligibility, group changes and related matters. Researches and responds to inquiries from various departments within Capital Health Plan regarding questionable member eligibility. 6. Develops and maintains data collection tools to track performance. Analyzes and reports on data to assist in identifying issues, improve productivity and insure that the department meets regulatory and departmental performance standards. Show less

As the File Imaging Unit Lead my responsibilities include keeping track of every file and image that is processed within the department. Making sure each image is processed and moved to the correct provider file. Also correcting any images that need reimaging and are unclear or that have made an error in the system. My duties also include supplying my staff with daily work, making sure all deadlines have been completed and also training staff on proper procedures. Also producing weekly reports… Show more As the File Imaging Unit Lead my responsibilities include keeping track of every file and image that is processed within the department. Making sure each image is processed and moved to the correct provider file. Also correcting any images that need reimaging and are unclear or that have made an error in the system. My duties also include supplying my staff with daily work, making sure all deadlines have been completed and also training staff on proper procedures. Also producing weekly reports to provider enrollment and the mailroom on how many new applications, re-enrolment files, out of state apps, and manage care apps that have been processed through the week, along with the error report. Other important duties consist of the reject folder, which involves a daily error report of all the imaging that has not been moved to their proper file, and keeping the department fully stocked with supplies. Show less

Job entitled working and assisting small business companies with a 5 year business plan to help reconstruct there company into a thriving business. This also included calculating all of their profits and losses over the span of there company so that we can evaluate different solution on improving the company.

Job entailed ensuring sales were above monthly quota and percentages. Tracking associate sales weekly, and informing them on where they stand on their goals daily. Job also involved personal sales and keeping all products on the floor operational. Entailed keeping track of inventory for the department and researching lost product. Received employee of the month 5 times while with the company. My department held number one in the district and regional territory for eight months straight.