Eli Castillo Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Managing Airbnb listings, including creating compelling descriptions, optimizing pricing, and coordinating bookings.Communicating with guests before, during, and after their stay to ensure satisfaction and address any concerns.Coordinating cleaning and maintenance schedules to maintain the property's cleanliness and functionality.Handling guest inquiries and resolving any issues or complaints in a timely and professional manner.Monitoring market trends and adjusting pricing and promotional strategies accordingly to maximize revenue.

Demonstrated expertise in training new team members on customer service protocols, product knowledge and best practices, contributing to the continuous improvement of service quality within the organization.Collaborated with internal teams such as underwriters, claims processors, and sales representatives to address customer needs comprehensively and provide seamless service deliveryCommunicated with insureds at an opportune time to provide steps to save policies prior to any cancellations and late fee dates, by organizing and prioritizing tasks effectively to meet deadlines and manage workload efficiently.Demonstrating strong planning skills to optimize productivity and deliver results consistently.Successfully prevented policy cancellations, driver's license suspensions, and aided insured individuals during property damage incidents. Offered reassurance and assistance to insured parties encountering payment difficulties.Maintained a productive atmosphere and inspired team members to achieve high-performance goals. Offered guidance and developed communication strategies for effective interactions with insured individuals. Implemented regular check-ins to ensure tasks were consistently completed and provided support during challenging periods to alleviate workloads.Established and maintained positive relationships with insureds, ensuring peace of mind during challenging situations, and managed risks by proactively addressing potential hazards and explaining associated risks to insureds.Proficient in handling difficult situations and defusing tense client interactions with tact, diplomacy, and empathy to achieve positive results. Adaptable to shifting priorities, business needs, and customer preferences, while maintaining composure and professionalism in fast-paced settings.

Columbus, Ohio, Us

Engaged with customers in a friendly and professional manner, actively listening to their needs and offering personalised recommendations.Demonstrated product knowledge and familiarity with Victoria's Secret's latest collections, promotions, and offerings to enhance the shopping experience.Assisted in maintaining a visually appealing store environment by organising merchandise displays and ensuring products were properly stocked and replenished.Processed transactions accurately and efficiently using point-of-sale systems, handling cash, credit, and other forms of payment.Collaborated with team members to achieve sales targets and meet store objectives during peak seasonal periods.Upheld company standards for cleanliness, organisation, and safety protocols to create a welcoming and enjoyable shopping atmosphereAssist customers with signing up for a VS card contributing to necessary quota

Translate for employees and customers from English /SpanishGreet and welcome clients with a warm and friendly demeanour, creating a positive first impression and ensuring a welcoming atmosphere.Manage a multi-line phone system, answering inquiries, scheduling appointments, and directing calls to appropriate staff members efficiently.Coordinate client bookings and salon schedules using salon management software, ensuring optimal appointment flow and minimizing wait times.Handle cash and credit card transactions accurately, including processing payments for services and retail products, and reconciling daily cash drawers.Maintain salon cleanliness and organization, including lobby area, reception desk, and retail displays, to uphold high standards of presentation.Assist salon staff with various administrative tasks, such as filing paperwork, ordering supplies, and updating client records, to support smooth daily operations.

Boston, Massachusetts, Us

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship.Selected from a competitive candidate pool of 300 applicants based on academic ability and commitment to professional development

Evanston, Il, Us

Crafted, oversaw, and scrutinized reports utilizing cutting-edge management software.Delivered proactive administrative assistance encompassing call management, logistics, document reproduction, badge creation, and inventory oversight.Provided pivotal support for bespoke initiatives as required.Meticulously matched receipts with corresponding project codes for precise financial trackingMitigated risk by implementing robust protocols to safeguard classified information from unauthorized disclosure to other teams.

Operated a cash register and processed customer transactions accurately and efficiently in a fast-paced retail environment.Provided exceptional customer service by greeting customers, addressing inquiries, and resolving issues promptly to ensure a positive shopping experience.Managed cash drawer, including counting cash, processing credit card transactions, and reconciling transactions at the end of each shift to maintain accuracy.Assisted with merchandising tasks such as restocking shelves, organising displays, and maintaining store cleanliness to enhance the overall shopping environment.Collaborated with team members to achieve sales targets, uphold store policies, and contribute to a cohesive and productive work environment.Demonstrated strong attention to detail and adherence to company procedures to prevent errors and minimize shrinkage.Maintained an organized space at register and Q line where customers would stand until called to register and select goods from.Increased revenue by having customers apply for the stores’ credit card TJXRecognized for exceeding credit card sign up the quota of 200 new applicants per weekPartnered with store management to ensure daily sales were accurately recorded.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Business Administration, Management And Operations

High School Diploma