Eli Dahms Email & Phone Number

Remote

• Accountable for the operational effectiveness of the NOC by helping administer business processes, maintaining cross-functional working relationships and identifying opportunities for improvement.• Coordinate NOC work schedules and assignments• Make hiring recommendations• Perform moderately complex fault management and configuration tasks in response to critical issues or part of capacity planning• Provide staff training & mentoring to NOC team members• Own the service alert/outage process by acting as incident commander to quickly resolve or mitigate customer impacting issues

• Define and improve standard operating procedures• Provide accurate root cause analysis for all incidents• Utilize monitoring tools to provide 24/7 support for issues found in production applications, servers, and networks • Proactively detect issues and work with Cloud Operations team members to prevent service interruptions, maintain availability, and collaborate on improving system monitoring• Manage incident response and resolve customer reported issues within SLA• Perform maintenance procedures as defined in operational guidelines

San Ramon