Eli Dow Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

• Contributed to Fidelity’s Enterprise Technology CCaaS by supporting and enhancing Genesys WFM, a vendor app that enables contact center managers to better manage their workforce• Developed a Java batch application that notifies customer service employees of schedule and time off request updates through MS Teams to improve communication of over 15,000 Fidelity associates• Built an MS Power App with Dataverse to securely manage notification preferences by employee and site• Integrated the app with AWS DynamoDB to improve resiliency with batch job and storing notification data• Designed a queueing system proof of concept with AWS SQS and AWS Lambda that decouples and scales the batch application to be able to send thousands of more MS Teams notifications daily• Responsible for making production changes in Genesys Administrator to minimize Genesys WFM stability issues for over 15,000 Fidelity associates

Boston, Ma, Us

• Implemented a table component for a web application in Angular that compares investment account data from legacy platforms to new platforms in order to highlight inconsistencies to several internal teams• Reworked a scheduling mobile application in React Native to improve the organization of the home page, calendar feature, and profile for potentially thousands of employees• Developed a middle-tier API in Java for the mobile application to pull real-time schedule data using a Genesys SOAP API for thousands of employees

San Francisco, California, Us

• Educated the next generation of programmers by teaching private and semi-private online courses in Python and Javascript to students (ages 11-18)• Led 6-8 sessions weekly with regular students, selected to substitute classes for multiple weeks, and promoted for being committed, highly flexible, and engaging• Maintained class structure, presented new topics and concepts over multiple languages, and debugged students’ code and projects for over a year

Boston, Ma, Us

• Collaborated with Fidelity’s Managed Solutions Tribe to integrate functions of M3/Fee and Billing into AdviceHub, a web application based in Angular/NodeJS that streamlines the process of associates meeting business need for managed account space• Replaced and tested the logging framework for Gradual Investment in Typescript to minimize redundancy• Modified the Transaction History table on the front-end in order to present the information dynamically• Reworked error messaging within Fee & Billing to improve its consistency and user-friendliness

Boston, Ma, Us

• Partnered remotely with Fidelity’s API Management Team to build a UI for publishing internal API Products/Proxies• Developed and designed two user-friendly forms in React that each submitted specifically formatted JSON files to an Apigee server and displayed a verification response

Medford, Massachusetts, Us

• Evaluated publicly traded companies with discounted cash flow analysis on a weekly basis• Analyzed a stock and presented a stock pitch to 30+ people

Lexington, Ma, Us

• Enhanced software by converting code from C to C++• Modified and tested stand-alone software in C# that validated servers in selected domains• Created a web page using HTML/JavaScript that scheduled and prioritized tasks for employees

Natick, Massachusetts, Us

• Built and repaired fenced-in play areas for several groups of dogs during the day• Maintained necessary inventory at multiple locations

Santa Monica, Ca, Us

• Edited and organized audio for several fitness apps using Audacity• Checked content for mistakes and inconsistencies in workout programs and reported instances• Researched and analyzed video editing software to determine the most efficient technology

Bachelor Of Science - Bs, Computer Science

Finance, General

High School Diploma