Eli Dow Email & Phone Number

Boston, MA, US

Boston, MA, US

• Contributed to Fidelity’s Enterprise Technology CCaaS by supporting and enhancing Genesys WFM, a vendor app that enables contact center managers to better manage their workforce
• Developed a Java batch application that notifies customer service employees of schedule and time off request updates through MS Teams to improve communication of over 15,000 Fidelity associates
• Built an MS Power App with Dataverse to securely manage notification preferences by employee and site
• Integrated the app with AWS DynamoDB to improve resiliency with batch job and storing notification data
• Designed a queueing system proof of concept with AWS SQS and AWS Lambda that decouples and scales the batch application to be able to send thousands of more MS Teams notifications daily
• Responsible for making production changes in Genesys Administrator to minimize Genesys WFM stability issues for over 15,000 Fidelity associates

Boston, MA, US

• Implemented a table component for a web application in Angular that compares investment account data from legacy platforms to new platforms in order to highlight inconsistencies to several internal teams
• Reworked a scheduling mobile application in React Native to improve the organization of the home page, calendar feature, and profile for potentially thousands of employees
• Developed a middle-tier API in Java for the mobile application to pull real-time schedule data using a Genesys SOAP API for thousands of employees

San Francisco, California, US

• Educated the next generation of programmers by teaching private and semi-private online courses in Python and Javascript to students (ages 11-18)
• Led 6-8 sessions weekly with regular students, selected to substitute classes for multiple weeks, and promoted for being committed, highly flexible, and engaging
• Maintained class structure, presented new topics and concepts over multiple languages, and debugged students’ code and projects for over a year

Boston, MA, US

• Collaborated with Fidelity’s Managed Solutions Tribe to integrate functions of M3/Fee and Billing into AdviceHub, a web application based in Angular/NodeJS that streamlines the process of associates meeting business.
• Replaced and tested the logging framework for Gradual Investment in Typescript to minimize redundancy
• Modified the Transaction History table on the front-end in order to present the information dynamically
• Reworked error messaging within Fee & Billing to improve its consistency and user-friendliness

Boston, MA, US

• Partnered remotely with Fidelity’s API Management Team to build a UI for publishing internal API Products/Proxies
• Developed and designed two user-friendly forms in React that each submitted specifically formatted JSON files to an Apigee server and displayed a verification response

Medford, Massachusetts, US

• Evaluated publicly traded companies with discounted cash flow analysis on a weekly basis
• Analyzed a stock and presented a stock pitch to 30+ people

Lexington, MA, US

• Enhanced software by converting code from C to C++
• Modified and tested stand-alone software in C# that validated servers in selected domains
• Created a web page using HTML/JavaScript that scheduled and prioritized tasks for employees

Natick, Massachusetts, US

• Built and repaired fenced-in play areas for several groups of dogs during the day
• Maintained necessary inventory at multiple locations

Santa Monica, CA, US

• Edited and organized audio for several fitness apps using Audacity
• Checked content for mistakes and inconsistencies in workout programs and reported instances
• Researched and analyzed video editing software to determine the most efficient technology

Bachelor Of Science - Bs, Computer Science

Finance, General

High School Diploma