Eli Dushinsky Email & Phone Number

Tel Aviv District, Israel

* Serving as the main point of contact for escalated issues within monday.com's Customer Experience Technical Support team.*Collaborating with multiple departments, I serve as a link between support agents and R&D teams, addressing software malfunctions, forecasting and identifying trends, responding to complex technical customer inquiries, and.

Kfar Sava, Israel

• Leading Support Ops, guaranteeing smooth communication and resolution of technical issues.
• Constructing and maintaining the self-served support KB dashboard/documents
• Assisting with technical onboarding processes.
• Deploying strategies aimed at reducing the backlog of tickets and tasks.

Holon, Tel Aviv, Israel

• Providing world-class support to Dealhub Customers, CSM & Sales Ops teams
• Resolving configuration, implementations, and integration issues
• Dealhub's Subject Matter Expert and the go-to authority for Technology and Solution-related mattersAs a Senior Technical Support Engineer, I provide enterprise-level assistance to customers using Dealhub's B2B SaaS.

Herzliyya, Tel Aviv, Israel

• Coordinating account, sales, CSM managers, & developers to find creative solutions to clients issues led all communication aspects (Salesforce, Slack, Asana, Zoom)
• Creating tools for support teams, to perfect the quality of service & best practices
• Creating internal documentation for new products and improving internal processes (Guru)
• Solving as many tech support issues as possible without escalating to R&D
• Identify & follow up on bugs to deliver the resolution to the customers (Jira)
• Deep data analysis to reconcile reporting discrepancies between different reporting platforms (BiqQuery, Looker, AWS, Druid)

Tel Aviv, Israel

• Providing support to leading Ad Tech companies, Advertisers, Ad networks, Partners, [Google/Amazon/Snapchat]
• Comprehensive end-user support via phone, chat, & email
• Maintain accurate customer data/status in Zendesk, Jira, & Salesforce
• Triage for escalations to R&D, preparing tickets, reproducing customer issues
• Drive support requests to a quick resolution, accountable for ticket ownership & satisfaction
• Support the Account Management and Sales teams with technical expertise and experience

Tel Aviv, Israel

• Supporting the Affiliate Marketing Platform, providing an infrastructure for Affiliate networks
• Troubleshoot customer tracking implementation issues
• Reconcile reporting discrepancies between different reporting platforms
• Solve our customer's issues while implementing TUNE`s SDK to their mobile apps
• Assist clients to implement complex individualized marketing scenarios
• Engage in resolving clients API issues

Tel Aviv, Israel

• Developing customization & design of technical solutions for commercial customers
• Addressing government tenders [Military, Health & Transportation]
• Supporting clients mobile websites issues
• Project integrations,working with top-level managers of Ministry of Health / Israel RailwaysBusiness Development – working with public sector [MFA / IDF/ Ministry of Health]

Ra'anana, Israel

• Member of LivePerson Customer Support.
• Providing system & application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved.
• Responsible for customer interactions/communications while being the support liaison between customer, Product-Management, R&D and Business units.

Jerusalem, Israel

• System Engineer In Delivery department integrating End2End solutions for payTV sites.
• Managing product life cycle from planning to implementation
• WH/SW requirements, integration testing in labs for compression systems & STB's
• Work with PM/R&D/ 3rd party HW manufacturers & Satellite/Cable/Internet-TV operators
• Systems included: Linux servers, shared storage, security
• Cryptography protocols, data communication networks & Oracle databases

Jerusalem

• Product Manager For an NDS product providing monitoring interfaces for all NDS Headend systems
• Defining product strategy & roadmap
• Writing configuration documents & User Acceptance Tests for new features
• Specifying, analysing & controlling software requirements delivered to R&D
• Version control, releases, installations & configurations at local sites
• Managing the outsourcing of the "product management' to the NDS branch in IndiaSystem Engineer In Delivery department integrating End2End solutions for payTV sites.

Master Of Business Administration (M.B.A.), Management Information Systems

Bachelor Of Business Administration (B.A.), Logistics And Economics, (96) 'Cum-Laude'

Worked at the Universities center infrastructures telecommunications and information systems providing support Lms"r ( first aid center.

Bachelor'S Degree (B.A.), Business Administration, 'Cum-Laude'