Eli Edwards Email & Phone Number

-Oversees a team of helpline specialists and provides live coaching and guidance in navigating issues as they arise on the helpline-Performs safety assessments and implements crisis interventions-Assists callers with navigating and accessing community supports and resources-Partners with systems and providers across Chicago to coordinate care and support.

· Works individually with students to provide support with mental health, social, and academic struggles· Facilitates student support groups· Implements an SEL curriculum

• Annually explores the link between oppressive systems, identity suppression, and substance abuse at Loyola’s CABISAM (Certificate of Advanced Brief Intervention for Substance Abuse among Multiple Communities)
• Provides perspective on substance abuse every semester for MSW classes

• Led the project management of multiple curriculum redesigns in alignment with organizational initiatives
• Enhanced curriculum accessibility through the addition of closed captions on videos, incorporation of digital microlearnings and increased variety in learning activities
• Elevated diversity and inclusion in curriculum
• Optimized team performance by identifying opportunities to streamline processes, such as the introduction of a communication log for enhanced collaboration or the restructuring of content management

• Collaborated with stakeholders to conceptualize business objectives
• Assessed whether performance gaps necessitated a learning solution
• Consulted with SMEs to establish best practices
• Identified opportunities to streamline content, reducing classroom time and expediting time to readiness
• Mentored team members on new learning technologies and use cases

• Coached program owners on instructional design best practices
• Worked with various technologies and learning management systems to design virtual learning solutions
• Designed and developed new training modules to meet organizational needs
• Analyzed efficacy of training programs and assessed knowledge retention

• Partnered with the Center of Excellence on LGBTQ+ Behavioral Health Equity to discuss new adapted prevention and screening resources for LGBTQ+ young people at risk of harmful substance use

Libertyville, IL

• Instituted and maintained a new organizational filing system
• Advised business leaders in talent acquisition
• On boarded and mentored new employees
• Provided training and professional development to decease turnover rates
• Integrated performance support tools for new employees to reduce errors and expedite the training process

• Created and facilitated activities for children ages 2-11
• Administered appropriate testing to evaluate child development
• Guided students through reading, math, and writing exercises
• Corresponded with parents regarding children’s behavior and development
• Coordinated monthly field trips
• Became star performer at “Duck, Duck, Goose”

• Demonstrated customer service skills, accommodating customer needs
• Assisted in the training of new employees
• Guided new managers from other stores through one module of their training
• Ensured employee members on my shift were taking safety measures and using best practice

• Oversaw communication with top alumni donors to the Loras Fund
• Built personal rapport with constituents and publicized campus events
• Articulated understanding of Loras' organizational structure and need for financial support
• Became leader in exceeding donation goals

• Pioneered a social media plan for the organization, including a Twitter account and monthly newsletter
• Facilitated correspondence with clients
• Performed various secretarial tasks

Master Of Social Work - Msw, Social Work, 4.0

Current MSW student with a specialization in mental health

Bachelor Of Arts - Ba, Human Resources Development, 4.0

• Graduated Summa Cum Laude • Coursework included: Group dynamics and facilitation, learning methodologies, and instructional design