Eli Fein Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Product and support expert, assist clients in correcting database issues, building custom reports and addressing specific needs with tailored solutions. Onboarded new hires and created training documentation for all modules. Handled high priority client projects, and acted as main contact for the Technical Consulting team internally and externally.

Columbus, Ohio Area

Tier-2 customer service representative. Independently support customers in both technical and non-technical software issues. Set up training for customers to better utilize and understand the Macola ERP software. Facilitate in customizing SQL queries to inspect and update database information, and customize reports. When necessary, escalate cases and write.

Albuquerque, New Mexico Area

Responsible for collecting data on DWI cases in the Albuquerque metropolitan court, conducting research into each case followed, and participating the creation of a comprehensible study to present to the Department of Transportation of New Mexico. Maintaining friendly and professional relationships with attorneys and judges is a must.

Oxford, Ohio

Planned English lessons for foreign exchange students. Acted as a guide to the university, and helped the students assimilate into the culture.

Quito, Ecuador

Instructor for English classes given to Quechuan natives of Ecuador. Planned and conducted lessons. Responsible for tracking student development, and serving as a cultural link to the United States.