- Exceeds at all relational job duties (customer support, customer service, sales)- Highly organized self-starter who's able to manage multiple projects at once- Results-focused work ethic- Goes above and beyond to provide extra value to work- Team player who helps create systems of support to produce highest quality of work

Hirenomics is a leading financial services recruiting firm with a core focus on Executive level distribution and investment management positions. Positions include: - National and Divisional Sales Managers- Wholesalers- National Account Managers- Institutional Sales - Portfolio Managers- Investment Analysts

• Completed a short-term temporary position as a Sales Aficionado at Techtonic Sales• Made sales calls to customers who requested information about Bobcat Products• Served as an informational resource on Bobcat products.

• Completed a short-term temporary position as a Customer Service Specialist• Supported clients with answering questions about the Fastbridge Learning assessment system.• Educated teachers, principals and other school staff on how to use the assessment system.• Collaborated with Senior Agents to find solutions to complex problems.• Created a training document for incoming Customer Service agents.

• Supported 4 adults with developmental disabilities to thrive.• Managed healthcare needs for persons served.• Managed finances for persons served.• Assisted Program Manager in employee management.• Managed the day-to-day functions of the group home (home maintenance, ensuring shifts are covered when short-staffed, menus are planned and food is bought, etc.)

• Support adults with developmental disabilities in a variety of ways, ranging from assisting with personal care to supported employment.• Create strong relationships with individuals in order to understand how best to support that person.• Integrate “Discovering Your Personal Genius” model of supported employment.• Provide backup support to all positions across the company, with differentiating tasks that include maintaining clerical duties at a government center, leading community engagement activities with retired seniors and managing a janitorial crew.• Frequently manage emotionally charged situations where multitasking is required.

• Lead summer canoe and camping trips with customers ranging from families to individuals with developmental disabilities.• Provided excellent customer service with an emphasis on ensuring that the participants enjoyed themselves, even during physically and mentally demanding situations.• Worked for the entire day, often without breaks, for many days in a row, while maintaining a positive and inspirational attitude.• Managed groups to participate and use a cooperative model of engagement in camping while creating positive relationships with one another and the Wilderness Inquiry Trail Guides.• Educated about local history, biology, ecology, basic camping practices, camping safety, and other outdoors skills (canoeing, fishing, fire building, outdoor cooking, etc.).

• Provided customer service as a counter staff in the Meat and Seafood Department at Seward Community Co-op helping customers obtain our meat and seafood products.• Aided customers with questions on livestock raising practices, preparation and miscellaneous inquiries.• Used a non-threatening approach to talking up our products and giving friendly suggestions that increased our sales.• Frequently handled high-pressure situations where multi-tasking was required.

• Helped to coordinate and maintain a functioning youth program at the Jane Addam’s School for Democracy.• Interacted in one-on-one tutoring settings in which the student and myself worked through difficult assignments as well as coordinated weekly activities.• Worked mostly with youth for whom English was a second language, as well as with a portion of the children in our program having developmental disabilities.

• Coordinated two meal shifts per week by using extra cafeteria food to create a complete meal.• Organized volunteers, trained in volunteers on proper food safety, and heated and served food at low-income afterschool programs and community sites.

• Through the Bonner Leaders program at Augsburg College worked at the Brian Coyle Center as a Youth Program Assistant. Worked with Somali and Ethiopian students and parents. Helped design the afterschool program, build relationships with students and parents and coordinate art, gym, and technology related activities.• Successfully oversaw the pretesting and post-testing of reading proficiency of every child in our K-5 program.• Coordinated and implemented a new system of behavioral and academic accountability in which the youth came up with expectations of how one should behave in the afterschool program.• Led summer cooking classes for youth in which a group of students of varying ages prepared from scratch a healthy snack that supplemented lunch for 70 people on average.

• Tutored Augsburg College students, mostly of diverse cultural backgrounds, many of which whose second language is English, in basic grammar, syntax, and methods of effective writing.• Interacted in one-on-one tutoring settings in which the student and myself worked through difficult writing assignments.

• Helped customers, coming mostly from cruise ships, with deep sea fishing.• Managed upkeep of the boat and interacted one-on-one with the customers in order to have them enjoy their experience.• Frequently handled high-pressure situations where multi-tasking was required.• Processed fish on almost a daily basis.

- Assisted the wait staff with multiple tasks, ranging from running food, to taking orders and generally helping customers obtain what the needed.- Worked in a very fast-paced environment where I was required to handle many different duties at the same time for multiple customers.- Focused mainly on the satisfaction of the customer’s experience