Eli Heard-Rising Email & Phone Number

Seattle, Washington, United States

• Managed six people on a backend services team and a mobile application team. Both teams were platforms for other services and applications to build on in GCP.• Provided technical support, troubleshooting, and communicated feature designs and descriptions to other internal teams and enterprise partners as a supporting subject expert.• Used monitoring tools like Datadog and Firebase, as well as building internal auditing tools, for checking customer data and release monitoring to deliver high quality software.• Roadmap creation, team outings, and work stream optimization. Worked to create career goals, coaching, andmentorship positions, including professional development and training.• Ran queries on data lakes of customer events, drawing critical analyses to determine product direction, timelines, and scoping of MVPs for core products.• Maintained a high level of product quality with monitoring, automation, and CI/CD, with less than 10 reverts/fixes in 2 years. Recovery time from production issues was typically less than 30 minutes.• Mandated all new code be covered by unit tests, and enforced a minimum 80% code coverage statistic. Most code was 100% covered before committing.• Built scaling, well tested, reliable infrastructure that handles communications between 80k Android devices across the US and a multitude of enterprise server applications.• Mentored individual developers 1:1 with their career progression, leading to multiple promotions and strong merit-based rewards.• Wrote scripts to automate several sections of Operational Metrics Reviews, using Python, JIRA APIs, and SlackAPIs to collect statistics and analyze team performance.• Improved an internal tool to assist with customer troubleshooting, interviewing Zonar's customer care department and running UX workshops to design the best interface possible.• Worked with product stakeholders, customers, and senior leadership to collect requirements and determinepriorities to optimize development.

Advising teams, developers, and management on technical aspect of work. Describing challenges, architecture goals, and software platform functionality to internal and external developers. Growing technical skills of other team members. Advocating for modern practices, managing work streams, and developing features and fixes.

Developer Lead for Android Team

Seattle, Washington

Major development and longterm support for the main Shell application, a platform supporting driver and vehicle based applications on a mass-market device and a custom tablet.

Duties: Senior Developer for a mobile GIS Android application. Additionally, modified this version for a different, more common-denominator audience of GIS users in a team capacity.Sole developer of the Android version of this product: http://www.wolfgisapex.com/Creation of an Enterprise-level GIS API.Design, testing, implementation of features in a self-driven Agile environment.Specific experiences:Application used a tile-based rendering server (Geoserver) to deliver GIS data to the application. Information was bi-directional, with users being able to edit their server data from the app, or create new information from their device.Heavy utilization of GPS tracking and major interactions with the Google Play Maps API.

Aside from yearly text and design updates, I implemented a store and shopping cart system that allowed customers to directly purchase from the website, as well as coordinating payments to a bank. This was an upgrade from users having to fax their information on a printed form.

Created new ear biometric using a C++ cross-platform library in a team. Major contribution was the Java Native Interface configuration, connecting the library to the "Helix" Android Java application.Attended CES 2015 as an exhibitor, demonstrating the company's products to the show's attendees.Researched liveness test for the biometric, and a lighting-independent to normalize the biometric's input.Matured existing Android app "Ergo" with a new UX design.