Eli Heber Mora E. Email & Phone Number

Pennsylvania, Estados Unidos

T-Mobile deployment engineer, being part of Switch and RF activities, providing a more holistic solution for parameter modification and network monitoring.

Ciudad De México Y Alrededores, México

RAN Network engineer. Initial Tunning, troubleshooter & Cluster Owner.Description&Projects:• 2G-3G-4G Optimization, Initial tuning and site activation (WCDMA 850&1900, LTE 2100).• KPI optimization to reach target values• Interaction with field engineers & scripting team, Implementation Managers and Project Manager in order to find solutions of network failures• VoLTE support for RF shaping projects and daily meetings attendance to justify changesKPI site report using MOS… Show more RAN Network engineer. Initial Tunning, troubleshooter & Cluster Owner.Description&Projects:• 2G-3G-4G Optimization, Initial tuning and site activation (WCDMA 850&1900, LTE 2100).• KPI optimization to reach target values• Interaction with field engineers & scripting team, Implementation Managers and Project Manager in order to find solutions of network failures• VoLTE support for RF shaping projects and daily meetings attendance to justify changesKPI site report using MOS Power Point• Alarm clean up through Ericsson OSS and CLI, neighbor relations adjustment and ANR setting, worst cell analysis and recommendations to improve performance• On call availability for massive events and Holliday seasons, ensuring customer satisfaction and service continuity• Drive testers coordination and scheduling (outsourcing), and team coordination in order to accomplish delivery agreements• Script loading eNodeB and NodeB • Request and Install Licenses for eNodeB. Emergency license activation when apply • Work remote or in customer offices for meeting attending to solve any question about project performance• Trace collection for troubleshooting for backlog sites Show less

Mexico City

ERICSSON Job title: Customer Support EngineerDescription&Projects:▪ Tier 1 central Radio Access Network▪ Ticket handler for customer service request▪ Alarm analysis and clean up or recommendation for eNodeB▪ Interaction with field engineers, scripting team, implementation Managers and Project Manager in order to find solutions of network failures.▪ Trace analysis and decoding using OSS or CLI ▪ KPI performance Analysis▪ Troubleshooting for eNodeB▪ IRAT… Show more ERICSSON Job title: Customer Support EngineerDescription&Projects:▪ Tier 1 central Radio Access Network▪ Ticket handler for customer service request▪ Alarm analysis and clean up or recommendation for eNodeB▪ Interaction with field engineers, scripting team, implementation Managers and Project Manager in order to find solutions of network failures.▪ Trace analysis and decoding using OSS or CLI ▪ KPI performance Analysis▪ Troubleshooting for eNodeB▪ IRAT HO and CSFB troubleshooting▪ Emergency handling, root cause analysis services for mayor impact issues▪ Report development for customer in order to solve similar issues in future▪ Install Licenses to solve dimensioning (design) issues▪ Remote support for customer during maintenance windows▪ Work with multivendor during emergency▪ On call service and shift roster to support 24/7 Show less

Mexico City

Job title: Services Engineer. Description&Projects:T-Mobile – 2010-12 to 2011-02On the job training of:2nd carrier (Carrier aggregation)Hybrid Configuration (ATM / IPv4)Rax/Tx (Board aggregation).Telcel Mexico – 2011-02 to 2012-05Hybrid configuration and ATM migration to IP (IPv4).Microsoft office (Excel) Macros development to hybrid configuration.Ultra Edit Macro development to pre-check and post-check.Trouble shooting.Documents… Show more Job title: Services Engineer. Description&Projects:T-Mobile – 2010-12 to 2011-02On the job training of:2nd carrier (Carrier aggregation)Hybrid Configuration (ATM / IPv4)Rax/Tx (Board aggregation).Telcel Mexico – 2011-02 to 2012-05Hybrid configuration and ATM migration to IP (IPv4).Microsoft office (Excel) Macros development to hybrid configuration.Ultra Edit Macro development to pre-check and post-check.Trouble shooting.Documents development.Customers Training.Claro Costa Rica – 2012-05 to 2012-10Rehoming.Migration between many controllers (BSC/RNC) to a new one to establish a low quantity of sites and reduce the traffic on each controller.Pre-check and Post-Check. Troubleshooting.Microsoft office (Excel) Macros development.Ultra Edit Macro development.Status reporting.Entel Chile – 2012-08 to 2013-02Integration.Microsoft office (Excel) Macros development.Parameters site validation and configuration before site delivering.Status reporting.Call test with ASP's support.T-Mobile – 2012-11 to 2013-04Trouble shooting (Tiger Team on weekends)Technical support to SPOT's on site to fix any kind of problem present according to alarms reports or changes proposed by optimization team.Site creation on RNC.Script Running.Yoigo Spain – 2013-02 to 2013-03Rehoming.Migration between existing controllers(BSC/RNC) getting a new balance on the network.Troubleshooting (if necessary) if the trouble root was out of our scope fallback was implemented.Telecom Personal Argentina – 2012-08 to 2013-07Integration.ASP collaboration to modify boards, radios and wires configuration according to install or repair issues through integration process.MM Radio Sharing between 2G&3G.Software upgrade.E1 expansions.Hybrids (ATM / TCP-IP).Hardware expansions (& boards configuration ):Boards add.Clean Up.Site Delivery. Call test.Documents development.Scripting: MOS(Excel) Macros developmentUltra Edit Macro development Show less

Combined Functional TestBoard Level Test

Bachelor'S Degree, Electronic

Microsoft Office

Excel Intensive Intermediate-Advanced Level, Excel Intensive Intermediate-Advanced Level