Eli H. Email & Phone Number

Phoenix, Az, Us

Tempe, Arizona, United States

Tempe, Arizona, United States

Drawing on several years’ success in devising and executing process improvement programs, I liaise remotely with cross-functional partners and senior stakeholders to identify and resolve process issues across a portfolio of projects, consistently exceeding service quality quotas and driving customer loyalty. Some of my select accomplishments include: ● Champion UI enhancements to improve contract automation accuracy, both reducing the need for manual intervention and increasing quality accuracy by 30%.● Develop and implement change management processes to minimize disruptions to impacted functions across on- and off-shore billing teams.

Tempe, Arizona, United States

With solid grounding across billing discrepancy resolution, contract setup and negotiation, and compliance processing, I led overall QA/SOX compliance, audit management, and contract processes across Tempe and Mysuru Contract Setup Teams, as well as served as Contract Setup subject matter expert for cross-functional initiatives and operational support. Some of my select accomplishments include: ● Resolved record validations and clearing record system issues holding up a multimillion-dollar order with 1,300 machines. ● Consistently exceeded service quality standards through value-added initiatives to drive customer loyalty.

Tempe, Arizona, United States

As an associate in Direct Order Coordination, I assessed and processed lease program applications and reviewed program results to resolve negative outcomes with third-party leasing companies. Select accomplishment: ● Achieved and maintained <4-hour turnaround time for document compliance checking and manual order entry for multi-machine orders, with consistent 95% or better order quality rating.

Education record

Bachelor Of Science, Computer Science

Activities and Societies: Phi Theta Kappa, National Society of Collegiate Scholars