Eli Kotzer Email & Phone Number

Tel Aviv District, Israel

Tel Aviv, Il

Tel Aviv, Il

* Setting strategies & global adoption of new initiatives as part of the customer care global management team.* Global management of “global market” teams on the business and strategic level.* Lead all managerial & professional aspects of TLV Customer Care delivery.* Growth and developed TLV customer care management including two group managers with more than 90 employees.* Focused on the mindset change towards online interactions emphasizing customer success and happiness within TLV and the rest of the sites.

Tel Aviv, Il

Tel Aviv, Il

* Managed eight team leaders.* Lead the multicultural environment within the TLV site and teams.* Set strategy based on data analysis, identifying and mapping service gaps, raising flags and devising solutions.* Key role on the Customer Care restructure change taking active part in the planning and executing phases, while focusing on the people & professional side* Established the Hebrew customer care first team which later became a department.

Tel Aviv, Il

* Managed a team of Product Care Leaders.* Bridge between the user’s and the different product companies to ensure that their voice is heard and influences company growth and development.* Worked in different department projects while collaborating with the different global teams.

New York, Ny, Us

• Managed 3 different growth oriented team leaders and communication with the different growth teams abroad.• Effectively solving problems and finding creative solutions for issues regarding product, clients and employees.• Leading teams to achieve revenue & KPI goals by developing approaches to suit advertiser and industry needs while working closely with the Product, Data, R&D and Marketing teams.

New York, Ny, Us

• Recruited and trained account managers while creating client facing working methods.• Planned and executed a variety of programs and initiatives to achieve revenue goals. Worked closely with product, R&D, marketing, and operations teams.• Doubled team-generated revenue two years in a row.

New York, Ny, Us

• Recruited and developed partnerships with new supply partners (SDK, API, and more).• Analyzed and closely monitored performance; recommended and implemented improvements in order to meet customer monetization objectives.• Represented the company in global meetings, conferences and meeting sales objectives.

Ramat Gan, Tel Aviv, Il

• Project manager; duties included procedures characterization & definition, operational control and follow-up, and working with relevant departments (R&D, Marketing, etc.).• Oversaw company’s global social networks such as Facebook, Webinars, blogs, etc., while also developing new media channels.

Petah-Tikva, Il

• Global responsibility for Strategic customer’s success and operations in main corporate websites: Golden Pages, Restaurants, Mitchatnim, etc.).• Established customer support services and customer success work methods, and improve current working procedures while increasing costumer’s satisfaction.• Key member of the corporate merge steering team. Project included: setting up work procedures, transfer from SAP to Siebel operational system, preparation of operation manuals, and personnel training.

Petah-Tikva, Il

• Re-building the CSM team and establishing work procedures, recruiting and training.• Global management of mentioned sites and marketing products while working closely with other relevant departments: Sales, content, marketing, etc.• Operational and services customers responsibility while managing 25 employees.

Petah-Tikva, Il

• Responsibility of corporation customer’s internet and press advertisement while meeting print deadlines.• Managed a team of different expertize: Service, finance, support and training.• Reduced by 80% the open customer tickets while increasing customers’ satisfaction rate.• Responsible for

Petah-Tikva, Il