Eli La Ronde Email & Phone Number

Durham, North Carolina, United States

• Cintas is one of the largest facilities service companies in the US. As a leader in the fire protection industry, we managed from our account office the fire safety inspections and system repairs for over 100, 000.
• Increased team annual recurring revenue by prioritizing existing customer expansion. Achieved this through improved team responsiveness (faster quote turnaround) which secured additional sites from satisfied clients.
• Reduced team lost business year-over-year while boosting on-time service order completion. This success stemmed from implementing Wildly Important Goals to motivate associates, optimize workload, and ensure execution.
• Delivered a 41% average monthly margin across 37 accounts (surpassing the target of 35%). Achieved this by meticulously analyzing margin reports to identify and rectify errors and negotiating favorable pricing with.
• Empowered and developed my team of 11 direct reports by creating a comprehensive professional development program and training manual and establishing a new training program to onboard new hires effectively.

United States

• Managed relationships with several large customer accounts, organizing, and executing urgent and standard services for fire alarms, sprinkler systems, kitchen suppression systems and other fire life and safety.
• Conducted rotations in 4 departments, acquiring certifications, participating in professional trainings focused on leadership and communication. Achieved a service call on-time completion rate of 96% in ‘Account.
• Completed and presented full analysis on the opportunities for improvement in vendor relations. Also completed and presented project on enhancing employee engagement and improving workload efficiency for the division.
• Lead monthly DEI committee, safety improvement committee, and served on National Diversity Committee.

Wichita Falls, Texas Area

• Contributed to 2 major roadway design projects and analyzed dozens of project quantity sheets.
• Completed weekly drafting, calculations, and field work; studied design procedures and techniques.
• Trained in the use of MicroStation software for development of roadway and survey plans.

Wichita Falls, Texas

• Established a complete roadway striping plan for all nine counties in the Wichita Falls Texas District.
• Finalized a 42-page document analyzing the hydraulic circuits of 7 large machines used at TxDOT.
• Aided in preparing 50+ quantity summaries, utility studies and right-of-way maps.

Midwestern State University

• Tutor 3-4 students nightly in a range of subject areas including Trigonometry, College Algebra, Linear Algebra, Physics 1 and 2, Statics, Mechanics of Solids, and Solid Modeling.
• Attend monthly professional development sessions about improving listening and communication skills

Wichita Falls, Texas Area

• Project title: Dynamics and Control of a Gravity Compensation Mechanism for Human Lower Limb Rehabilitation
• Developed an intricate code using MATLAB to simulate the functionality of the mechanism.
• Derived 5+ complex motion equations to establish a test set-up for mechanism design and non-linear analysis.
• Demonstrated the strength and resistance of the mechanism when impacted by over 10 variable pressure forces.
• Presented research at the summer and fall undergraduate research symposiums, the 2019 Capital of Texas. Undergraduate Research Conference, and at the 2020 National Collegiate Honors Council Conference.

Wallhouse, Dominica

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor'S Degree, Mechanical Engineering, Cum Laude

Activities and Societies: Viola Grady Leadership Award Recipient | Student Government Association Vice President | Caribbean Student.

Associate Of Arts And Sciences - Aas, Biology, General

Activities and Societies: Literacy and Debating Society | Biology Club | Student Ambassadors | Journalism Club | Orientation Leader